CompTIA A+ 220-603 (Remote Support Tech designation pathway)
COMPTIA A+ ESSENTIALS
CompTIA A+ Essentials validates knowledge of basic computer hardware and operating systems, covering skills such as installation, building, upgrading, repairing, configuring, troubleshooting, optimizing, diagnosing and preventive maintenance, with additional elements of soft skills and security. The Essentials Exam validates the basic skills needed by any entry-level service technician regardless of job environment.
COMPTIA A+ 220-603
CompTIA A+ 220-603 tests the candidate’s ability in troubleshooting and interacting with customers remotely via the telephone or e-mail. Candidates who pass this exam plus CompTIA A+ Essentials will be CompTIA A+ certified with the Remote Support Technician designation.
Security skills are vital for a computer support professional. Whether working in a large enterprise environment or in the field, security issues and technologies are a part of the job skill set needed for the entry level IT worker.
According to CompTIA research, soft skills such as the ability to communicate with others is one of the top knowledge and skills sets sought out by employers and validated through certification. Technical competence is not enough. Professionals need the ability to communicate with customers and fellow workers to be successful.
The updated CompTIA A+ validates the latest skills needed by today’s computer support professionals. CompTIA A+ remains a skills benchmark that provides an entry point into an IT career and the industry standard to validate foundational skills. Many of the essential skills are universal, but there are additional skills required to support the needs of businesses. The standard offering fits most, but some job environments may require validation of a different set of skills. The updated CompTIA A+ offers employers the flexibility to choose the validation that best fits their needs. This flexibility ensures the right people have the right skills and helps provide a career path for those skilled employees, while helping you better serve your customers. The updated CompTIA A+ credential requires two tests. Now there is the alternative path of CompTIA A+ Essentials plus CompTIA A+ 220-603 Exam to build certification for specific job scenarios. The credential still validates hardware and software, with added elements of security and soft skills, as well as safety and environmental issues. Using the CompTIA A+ 220-603 Exam adds the focus of applying these technologies and skill sets in scenarios involving troubleshooting and interacting with customers remotely via the telephone or e-mail.
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