Storage Enterprise Technical Support
This certification is to confirm the skills necessary success as a storage technical specialist in enterprise pre-sale customer engagements. This certification will replace all previous product specific storage exams. These product specific pre-sales storage technical exams on or before July 1, 2010. Each certification description page will contain specific withdrawal information when announced.
The Storage certification program is changing from many product specific exams to fewer role based exams.
This Enterprise Storage Technical Specialist certification will replace all previous product specific technical certifications. Those exams will be withdrawn before July 1, 2010. Withdrawal notice will be posted for each previous sales exam individually when finally scheduled.
Candidates are encouraged to move to this role based Storage technical certification.
* IBM Certified Specialist - Storage Enterprise Technical Support V1
* IBM Certified Systems Expert - Enterprise Storage V1
Evaluate and Establish Customer Environment and Plans
1. Evaluate and document current customer environment (i.e. equipment, operating systems, software, staff usage, satisfaction, need for change and growth, application, and virtualization)
2. Establish need for change and growth (i.e.- capacity, application, regulation)
3. Differentiate Storage product features architectural advantages relevant to customer environment and plans. Contrast with current customer environment and competitive offerings at a level consistent with the customer audience. These features include:
1. Current storage portfolio and commonly occurring previous versions, related software and middleware
2. Storage products and storage management options
3. Performance Improvements
4. Systems management
5. Pricing options
7. CARS (Compliance, Availability, Retention, and Security)
8. Migratioin and Tuning
9. BCDR Requirements
4. Understand key concepts and terminology (IBM, competitive, and industry)
5. Identify opportunities (i.e. Data Warehousing, SOA, IIS, Business Resilience, virtualization, and workload consolidation)
1. Product selection, including disk, tape, switches (SAN, WAN or LAN connectivity), SVC, and storage software
2. Describe in detail and apply characteristics
1. Disk (DS6000, DS8000, XIV, N6xx0. N7xx0, Gateway, and Advanced Functions)
2. Tape (i.e.-TS7700, TS7650G, TS3500, TS1130, and TS7650)
3. Switches (Cisco director (95xx Cisco), Cisco Nexus, SVC, FCoE concepts)
3. Describe in general terms the characteristics
1. Disk (i.e.-DS3x00, DS4x00, DS5x00/DS3950, DCS9000, N3x00, Gateway)
2. Tape (i.e.-TS3100, TS3200, TS3500,and TS3310)
3. Directors (i.e.-Cisco, Brocade)
4. Storage Software (basic Storage Management products, TPC)
5. SVC lite and SVC used with DS3000
4. Solve customer business problems using tools, methods and processes including:
1. Performance planning tools
2. Capacity planning tools
3. Financial modeling tools
4. Techline / Competeline
6. Ideas International
5. Create accurate including configuration for hardware; identify software, and services based upon the needs and expectations of the customer. Consider physical site requirements
6. Verify solution with presales TDA (SAR)
Installation Planning / Migration Considerations
1. Identify areas of risk, discuss with customer, relevant business partner(s), and IBM team
2. Create a mutually developed implementation plan with the customer
3. Establish mutually agreed post installation support plan
4. Describe and perform preinstall TDA (previously called Solution Assurance Review) using SAPR process
5. Relevant services and services providers
6. Remote support considerations
Installation and Post Install Support
1. Facilitate installation and configuration
2. Facilitate Storage Manager configurations and installation
3. Facilitate Subsystem configuration
4. Agreed post install support
5. Ensure implementation plan is executed per requirements (including all necessary vendors, business partners, and IBM team groups) to ensure the customer expectations have been met
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