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Exam: 000-017

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Vendor IBM
Certification IBM Certifications
Exam Code 000-017
Exam Title Foundations of Tivoli Process Automation Engine
No. of Questions 92
Last Updated 07/14/2014
Product Type Q & A with Explanation
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Exams Description

000-017
Foundations of Tivoli Process Automation Engine

Related certifications:
* IBM Certified Deployment Professional - Tivoli Asset Management for IT V7.1
* IBM Certified Deployment Professional - Maximo Asset Management V7.1
* IBM Certified Deployment Professional - Tivoli Change and Configuration Management Database V7.1.1
* IBM Certified Deployment Professional - Tivoli Service Request Manager V7.1
* IBM Certified Advanced Deployment Professional - IBM Service Management Asset and Financial Management 2009
* IBM Certified Advanced Deployment Professional - IBM Service Management Service Delivery and Process Automation 2009
* IBM Certified Advanced Deployment Professional - IBM Service Management Service Delivery and Process Automation V2
* IBM Certified Advanced Deployment Professional - IBM Service Management Asset and Financial Management V2

This training will cover

Section 1: Prerequisites and Installation

1. Given that a supported J2EE application server and database server have been installed and configured according to the installation type requirements, install the Tivoli process automation engine such that it is installed.
With emphasis on the following steps
1. Click Install Tivoli process automation engine in launchpad.
2. Select the Language and click OK.
3. Click Next.
4. Accept the license terms and click next.
5. If you have middleware configuration information to import, fill in the data otherwise, click Next.

-Check the Import middleware configuration information box.
-Host name where MWI workspace is found.
-User ID to access host.
-Password for user,
-Confirmation for user.
-MWI workspace location.
6. -Click Next.Choose Deployment Type (Simple or Custom) and click next.
7. Enter Installation location (Where would you like to install?) and click Next.
8. Select the Maximo database type.

-If the database type is db2, fill in data:
--Host name.
--Database instance port.
--Database name.
--Database instance.
--Database user ID.
--Database password.
--Confirm password
-If the database type is Oracle, fill in data:
--Database server host name.
--Database Listener Port.
--Oracle SID.
--Database user ID.
--Database password.
--Confirm password.
-If the database type is SQL Server, fill in data:
--Database server host name.
--Database server Port (default 1433).
--Database name.
--Database user ID.
--Database password.
9. --Confirm password.Choose whether the installer should complete the database configuration (fully automated vs. non-fully automated), Click Next.

-If yes, fill in data:
--Remote access user id
--Password
--Confirm password.
--Click Next.
-If database type is DB2, fill in Data:
--Database software Installation Directory
--Instance administrator user ID
--Instance Administrator password,
--Confirm password,
--Windows service user ID (if server is on windows),
--Windows service password,
--Confirm password.
--Click Next.
-If database type is DB2, fill in the data:
--Data tablespace name,
--Data tablespace size,
--Temporary tablespace name,
--Temporary tablespace size,
--Index tablespace name,
--Index tablespace size.
--Click Next.
-If database type is Oracle, fill in data
--Enter Installation Directory
--Administrator user ID
--Administrator password
--Confirm password
--Oracle software owner ID
--Oracle software owner password
--Confirm password
--Click Next.
-If database type is Oracle, fill in data
--Instance creation location,
--Data tablespace name
--Data tablespace size
--Temporary tablespace name
--Temporary tablespace size
--Index tablespace name
--Index tablespace size.
--Click Next.
-If database type is SQL Server fill in data.
--SQL Server administrator
--SQL Server administrator password
--Confirm password
--Data file name
--Data file initial size
--Log file name.
10. --Click Next.Select J2EE Application Server.

-If using IBM WebSphere application server, fill in the data:
--Deployment manager host name.
--Deployment manager SOAP port (8879)
--Click Next.
--Deployment manager operating system user id,
--Operating system password,
--Confirm password.
11. --Click next.Choose whether installer should complete WebSphere configuration (fully automated vs. non-fully automated)
12. Click Next.
13. Fill in WebSphere Administrative data:

-WebSphere Application Server installation directory
-Websphere Administrative User ID
-WebSphere Administratative user password,
-Confirm password,
-Profile name.
14. -Click Next.Fill in the following WebSphere Configuration data

-Web server port,
-Web server name,
-Node name,
-Cluster name.
15. -Click Next.Choose whether Maximo should use application server security.
16. Click next.

-If application server security is enabled:
--Select whether your environment is using the IBM default schema.
--Select whether installer should create the required users.
17. --Click Next.Enter JMS DataSource name, Choose Persist JMS messages or Do not persist JMS messages.
18. Click Next.

-If Persist JMS messages, fill in the JMS database server data:
--DB2 host name,
--Database listener port,
--Database name
--User ID,
--Password,
--Confirm password.
--Click Next.
-Fill in remote server access information:
--Remote Access User ID,
--Password
--Confim password.
--Click Next.
-Fill in the DB2 database server information:
--Installation directory.
--Instance.
--Instance administrator user ID,
--Instance administrator password
--Confirm password.
19. --Click Next.Fill in the following Maximo information.

-Maximo Installation Directory
-SMTP server
-Workflow administrator e-mail
-Administrator e-mail.
20. -Click Next.Click Next (Run Configuration Step now).
21. Choose where to create the product icons and Whether to Create Icons for all users.
22. Click Next.
23. Click Next (Input Summary Panel)
24. Click Next (space required panel)

2. Given that the system administration guide has been read, explain the purpose of key base services files so that the purposes of key configuration files have been explained.


With emphasis on the following steps
1. The maximo.properties files are used to define datasource jdbc url, user and password to acccess maximo database.
2. The mxreportdatasources.properties files are used during report development time to specify datasource information


Section 2: Platform Configuration

1. Given that the Tivoli process automation engine has been installed and the basic system data has been set up, create a new domain or change an existing Domain based upon the customer's requirements, so that domains have been created or modified.
With emphasis on the following steps
1. Start the Domain application from an Administrator type login.
2. To change an existing Domain, select a Domain from the list or search for a specific Domain by using a filter.
3. Change the existing fields or click New Row and apply additional data object definitions.

-Change Object to change the data object of the Domain.
-Change SQL statements of the List Where Clause and the Validation Where Clause.
-Change Error Message Group and Error Message Key fields.
4. -Change Organization/Site assignments.To create a new Domain, click Add New Domain and select the type of new data object from the customer requirements.

-Specify a name for the new data domain in the Domain field and a description in the field next to it.
-Select the type of the new data object from the drop down list of the Data Type field.
-Specify the field length (if applicable) of the new data object.
5. -Open the new data object and add new fields (if applicable).Click the Save button.

2. Given that the Tivoli process automation engine has been installed and the basic system data has been set up, create a new or change an existing Application GUI based upon the customer's requirements.
With emphasis on the following steps
1. Start the Application Designer application from an Administrator type login.
2. Select the specific Application UI that needs to be changed.

-Select the field or structure that needs to be changed.
-Delete existing fields and or controls from the UI.
-Add new fields controls through the Control Palette.
-Assign actions and descriptions to the new controls thru Control Properties .
-Repeat the previous 4 steps to complete all modifications of the UI.
3. -Save the modified Application UI by clicking the Save button.Clone an existing Application UI and modify the cloned UI.

-From the Select Action menu, select Duplicate Application Definition.
-In the Application field, enter a unique name for the new (cloned) application.
-Enter a short description of the new application in the Description filed.
-Click OK.
-Select the field or structure that needs to be changed.
-Delete existing fields and or controls from the UI.
-Add new fields controls thru the Control Palette.
-Assign actions and descriptions to the new controls thru Control Properties .
-Repeat the first four steps to complete all modifications of the UI.
-Save the modified Application UI by clicking the Save button.
3. Given that the Tivoli process automation engine has been installed and the basic system data has been set up, configure the database objects based upon the customer's requirements, so that database objects are configured.
With emphasis on the following steps
1. Add an object table.

-Open the Database Configuration application.
-Click the New Object button.
-Enter an object value and description.
-If applicable, in the Service field, specify a value or accept the default of CUSTAPP.
-Specify the scope of the object in the Multi-Site scheme.
-As required, enter additional information.
-If required, select Audit Enabled to edit the filter field for E-audit.
-As required, add or modify object attributes.
--Click the Attributes tab.
--Click the New Row button.
--Enter an Attribute value.
--Optional: Modify the values in the Title and the Description fields.
--Specify the data type of the attribute.
--As required, enter additional information.
--Click Save Object, or click New Row to insert another attribute.
-As required, add or modify object relationships.
--Click the Relationships tab.
--Click the New Row button.
--Enter a relationship name
--Create a Where Clause.
--Select a Child Object.
--If needed, enter any comments in the Remarks field
2. --Click Save Object, or click New Row to insert another relationship.Perform database configuration.

-As applicable, perform a database configuration shutting down the Application Server.
--Ensure all users are logged out of the system.
--Shut down the application server.
--Open a command prompt and change directory to: oolsmaximo
--Type configdb
--Restart the application server after the configuration is completed.
-As applicable, perform a database configuration without shutting down the Application Server.
--In the database configuration application, select the Admin Mode action.
--If necessary modify the Admin Mode parameters and click Update Properties for the parameters to take effect.
--Click Turn Admin Mode ON.
--Select the Apply Configuration Changes action to configure the database.
--Click Admin Mode OFF after the configuration is completed.
4. Given that the Tivoli process automation engine has been installed and the basic system data has been set up, create organizations and sites based upon the customer's requirements, so that the organizations and sites structure has been created.
With emphasis on the following steps
1. Open the Organizations application.
2. Click the New Organization button.
3. Enter the following data:

-The organization name and description.
-Base Currency
-Item Set
-Company Set
-Clearing Account
-Organization Address
-Site name and description
4. -Site Ship To AddressActivate the following: Organizations; Sites.
5. Click the Save Organization button.
6. Select the options applicable for the organization.
7. Select the options applicable for each of the organization's sites.
8. Save the Organization record.
9. Repeat above steps until all required organizations and sites have been created.

5. Given that the Tivoli process automation engine has been installed and the basis system data has been setup, create the classification structure based upon the customer's requirements, so that the classification structure has been created.
With emphasis on the following steps
1. Start the Classification application.
2. Press the New Classification button.
3. Fill in the data:

-Enter the classification name.
-Classification number.
-Associate the classifications with other applications.
-Notate if the classification is a child of another classification.
4. -Assign any classification attributes and default values.Click the Save Classification button.
5. Repeat above steps until all required classifications have been created.

6. Given that the Tivoli process automation engine has been installed and the basic system data has been set up, create locations based upon the customer's requirements, so that locations and location hierarchies have been created.
With emphasis on the following steps
1. Open the Locations application.
2. Click the New Locations button.
3. Enter the following information: the location name and description; Location type; GL account .
4. Associate system (s) to a location.
5. Click the Save Location button.
6. Associate the parent location applicable for the location.
7. Save the Location record.
8. Repeat above steps until all required locations and location hierarchies have been created.

7. Given that the Tivoli process automation engine has been installed, that basic system setup is completed, and the user is logged into Tivoli process automation engine console, create a new cron-task so that the crontask is set up.
With emphasis on the following steps
1. Click Go To.
2. Expand System Configuration.
3. Expand Platform Configuration.
4. Click on Cron Task Setup.
5. Click on New Cron Task.
6. Fill in the data: Cron Task Name; Cron Task Description; Name of crontask class; Access Level

8. Given that the Tivoli process automation engine has been installed, set up email listener based upon the customer's requirements, so that the email listener has been set up.
With emphasis on the following steps
1. Determine appropriate customer mail server.
2. Create connection to mail server.
3. Set up cron task to check for emails coming from server.
4. Set up email account(s) in customer mail server.

9. Given that the Tivoli process automation engine has been installed and the basis system data has been set up, create communication templates based upon the customer's requirements, so that they can be leveraged in outbound communications (such as e-mail).
With emphasis on the following steps
1. Start the Communication Template application.
2. Press the New Communication Template button.
3. Fill in the data:

-Enter the template number (or use default auto number)
-Determine which application it applies to
-Determine where this template is accessible from (workflow, applications, escalations or all)
-Specify the Send From information
-Specify the subject
4. -Specify the message or body of the communicationClick the Save Communication Template button.
5. Repeat above steps until all required Communication Templates have been created.

10. Given that the Tivoli process automation engine has been installed and the basis system data has been set up, set up escalations and notifications based upon the customer's requirements so that escalations and notifications are set up.
With emphasis on the following steps
1. Start the Escalation application.
2. Press the New Escalation button.
3. Fill in the data:

-Enter the escalation number (or use default auto number)
-Determne which application it applies to
-Determine the conditions where this escalation is applicable
-Specify the Send From information
-Set the schedule of when this escalation should run
-Create the action (what should happen when the escalation fires
4. -Specify the notification if applicable (this is a communication template)Click the Save Escalation button.
5. Repeat above steps until all required Escalations have been created and notifications have been associated.

11. Given that the Tivoli process automation engine has been installed and the basis system data has been setup, create workflows based upon the customer's requirements.
With emphasis on the following steps
1. Start the Workflow Designer application.
2. Press the New Workflow button.
3. Enter the workflow name (must be unique).
4. Select which object is the workflow applies to.
5. Enter the node(s) that makes up the workflow process.
6. Enter the conditions and parameters for each node that make up the workflow process.
7. Click the Save Workflow button.
8. Click the Validate the process button.
9. Click the Enable the process button.
10. Click the Activate the process button.
11. Repeat above steps until all required workflows have been created.

12. Given that the Tivoli process automation engine has been installed and the basic system data has been set up, create conditions based upon the customer's requirements so that conditions are created.
With emphasis on the following steps
1. Start the Condition Expression Manager application.
2. Press the New Row button.
3. Fill in the data:

-Enter the condition number (or use the default)
-Select the type (class or expression)
4. -Define the expressionClick the Save button.
5. Repeat above steps until all required conditions have been created.


Section 3: Financial Configuration

1. Given that the Tivoli process automation engine has been installed and the basic system data has been set up, create the financial structure based upon the customer's requirements, so that financial structure has been created.
With emphasis on the following steps
1. Create Chart of Accounts.

-Open the Chart of Accounts application.
-Highlight the organization.
-Select GL Account Maintenance from the Select Action menu.
-Highlight the applicable Component.
-Click the New Row button.
-Enter the component name and description.
-Click the Save Chart of Accounts button.
2. -Repeat above steps until all Chart of Accounts are created.Create Currency Code.

-Open the Currency Codes application.
-Click New Row.
-Enter a code value and description to represent the currency.
3. -Click Save CurrencyCreate Currency Exchange Rate.

-Open the Currency Codes application.
--In the Currency Codes table window, click New Row.
--Enter a code value and description to represent the currency.
--Click Save Currency.


Section 4: Security Configuration

1. Given that the Tivoli process automation engine has been installed and the basis system data has been set up, set up security groups and privileges based upon the customer's requirements, so that access and permissions are appropriate.
With emphasis on the following steps
1. Start the Security Groups application.
2. Press the New Security Group button.
3. Fill in the data:

-Name the Security Group (must be unique)
-What start center template it applies to
-Specify what Site(s) it applies to
-Specify what Applications(s) it applies to
-Specify what Storeroom(s) it applies to
-Specify what Labor(s) it applies to
-Specify what GL Components(s) it applies to
-Specify the Limits and tolerances(s)
-Specify what Data Restrictions it applies to
4. -Specify what User(s) it applies toClick the Save Security Groups button.
5. Repeat above steps until all required Security Groups have been created.

2. Given that the Tivoli process automation engine has been installed and the basic system data has been set up, set up user permissions based upon the customer's requirements, so that access and permissions are appropriate for each end user.
With emphasis on the following steps
1. Start the Users application.
2. Select the appropriate User.
3. Fill in the data:

-Select the appropriate Security Group
4. -View the Security Profile and validate that it matches the customers requirementsClick the Save Users button.
5. Repeat above steps until all required User Permissions have been established.

3. Given that the Tivoli process automation engine has been installed and the basic system data has been set up, create the relationships between user records and a people records based upon the customer's requirements so that relationships are created.
With emphasis on the following steps
1. Start the User application.
2. Press the New User button.
3. Fill in the data:

-Enter the User ID (must be unique).
-Specify the User type.
-Specify the user name.
-Associate the appropriate person record.
4. -Apply the appropriate Security Group(s).Click the Save User button.
5. Repeat above steps until all required Users records have been created and associated to the person record.

4. Given that the Tivoli process automation engine has been installed and the basic system data has been set up, determine and set up conditional UIs based upon the customer's requirements, so that conditional UIs have been set up.
With emphasis on the following steps
1. Start the Application Designer application.
2. Open the appropriate application.
3. Go to the workspace for that application.
4. Highlight the appropriate attribute (where you would like to apply some conditions).
5. Click the control properties button.
6. After the properties screen appears click the Configure Conditional Properties button.
7. After the Configure Conditional Properties screen appears then fill in the data:

-Select the appropriate Signature Option.
-Select the appropriate Security Group.
-Enter the condition(s) for that Security Group.
-Enter property values for Condition(s).
8. -Enter property values when condition is true.Click the OK button.
9. Close out of the control properties screen.
10. Click the Save button.
11. Repeat above steps until all required Conditions are set up.


Section 5: Migration Configuration

1. Given the need to explain the integration framework, list the types of integrations supported and the operations supported by the object structure, and identify the inbound processing service types and the types of web services that can be deployed, so that integration requirements are known and understood.
With emphasis on the following steps
1. List the types of integrations supported within the Integration Framework: Data Exchange; Operational Management (OMP); Applications/Content
2. Identify the common data layer used by the Integration Framework for Publishing and Invocation Channels (outbound processing) and Services (inbound processing): the Object Structure.
3. List the operations supported by the Object Structure: Sync; Create; Update; Delete; Query.
4. Identify the one type of Service that does not use the Object Structure: Standard Service.
5. Identify the three Inbound Processing Service types: Object Structure Service; Enterprise Service; Standard Service.
6. List the types of Web service that can be deployed: Object Structure; Enterprise; Standard.

2. Given that the Tivoli process automation engine has been installed and the basis system data has been set up, create a new or change an existing Package based upon the customer's requirements, so that a new package type has been defined.
With emphasis on the following steps
1. Start the Migration Manager from an Administrator type login.
2. Select the specific Package Definition to change.

-Deactivate the Package definition to unlock it.
-Change the Package Type.
-Change the Package Batch Size.
-Change Migration Groups.
-Save the modified Package Definition by clicking the Save button.
3. Given that the Tivoli process automation engine has been installed and the basic system data has been set up, create a new or change an existing Package Configuration upon the customer's requirements, so that a package is ready for distribution.
With emphasis on the following steps
1. Start the Migration Manager from an Administrator type login.
2. Select New Package Definition.
3. Within the Package Definition tab, complete the following fields:

-Package Definition Name.
-Package Type (Snapshot or Change).
-Batch Size.
-Migration Groups.
4. -Compiled Sources.Test the Package.
5. Approve the Package.
6. Open the Distribution tab and define a list of files that would be included in the package distribution.
7. Click New Row and specify the following attributes: Target Name (unique file attachments pointing to DB URL or File PathName pair).

4. Given the Tivoli process automation engine has been installed and configured, load data into the system based upon the customer's requirements, so that the database is populated.
With emphasis on the following steps
1. To import data.

-Open the External Systems application.
-Display the external system from which you import the data file.
-Click the Enterprise Services tab.
-Select the enterprise service that you want to import.
-Click Data Import. If necessary, select the Import Preview? check box to preview the file contents before the system imports the data.
-Complete one of the following options:
--To import a flat file, click Flat File and modify the value in the Delimiter field, if necessary.
--To import an XML file, click XML File.
-Enter the path and file name.
2. -Click the Import button. To export data.

-Open the External Systems application
-Display the system to which you export a data file.
-Click the Publish Channels tab.
-Select the publish channel that you want to export.
-Click the Data Export button.
-If required, enter a SQL query for an export condition
-Enter a numeric value to specify the number of records in an exported file.
-Click OK.


Section 6: Start Center Configuration

1. Given that the Tivoli process automation engine has been installed, system has basic setup data, and customer requirements are known, create and modify Start Center templates and portlets so that the portlets display the customer required data.
With emphasis on the following steps
1. To create a new tempalate:

-Click Create New Template.
-Fill in the data:
-Enter the name of the template in the description field.
-Select the layout format.
-Associate portlet and screen formatting.
-Change the layout order.
-Repeat above steps until all portlets have been assigned to the left and/or right column of the Start Center.
2. -Click the Finished button.To modify a portlet:

-Click Edit Portlet.
-If applicable, select Actions.
-If applicable, select a Result Set Query.
-Select the columns to display.
-If applicable, modify Display Options:
-Choose Condition attribute
-Set Expression
-Set condition value
-Set color (from values list)
-Add another color alert until all required are created
-If applicable, modify Chart options.
-Set Default display
-Enter Chart type
-Enter Grouping field
-Repeat above steps until all modifications have been performed.
3. -Click Finished.As applicable, associate a Start Center Template to a Security Group:

-In the Security Group application, retrieve the Security Group
-Select the Start Center template
4. -Go To the Start Center and click Update.To modify a Start Center template:

-Click Modify Existing Template.
-Select a template from the list view.
-If the new modifications are related to content, screen layout and/or positioning of portlets, Select Change Content/Layout
-If applicable, modify any of the following: Order to change the positioning of the portlet on the Start Center; the layout format.
-Remove existing portlets by selecting the thrash can (delete) button
-Add new portlets by clicking the Select Content
-Repeat above steps until all modifications of the template have been performed.
-Click the Finished button.
2. Given that the Tivoli process automation engine has been installed, basic system setup has been completed and customer's requirements are known, create the KPI so that the KPI has been created.
With emphasis on the following steps
1. Click Go To.
2. Click Administration.
3. Click Reporting.
4. Click KPI Manager.
5. Click New KPI Icon.
6. Type Description.
7. Select Calculation Type.
8. Create SQL Select statement.
9. Type Where statement.
10. Set KPI Parameters.

-Add Target level
-Add Caution At level
11. -Add Alert At levelSelect KPI to link to (if any) .
12. Select Report to link to (if any) .


Section 7: Work Management Configuration and Administration

1. Given that the Tivoli process automation engine has been installed and the basic system data has been set up, create job plans based upon the customer's requirements, so that job plan templates have been created.
With emphasis on the following steps
1. Open the Job Plans application.
2. Click the New Job Plans button.
3. Enter the following information:

-The Job Plan name and description.
-If this job plan will be used at the organization level only, enter an Organization.
-If the job plan will be used at the site level of an organization, enter a Site.
4. -As needed, in the Details and the Responsibility section, enter data for the plan. Add Job Plan tasks.

-Click the New Row button.
-Enter the following information:
--If this task will be used at the organization level only, enter an Organization.
--If the task will be used at the site level of an organization, enter a Site.
-Enter a task identifier and description
-As needed, enter:
--the order in which the task is performed
--a Nested Job Plan
--a Meter
--a Classification
5. -Click Save Job Plan, or click New Row to insert another task.If needed, enter Labor or crafts.

-Click the Lab Subtab
-Click the New Row button.
-Enter the following information:
--If the labor/craft will be used in one organization only, specify the Organization.
--If the labor/craft will be used in one site only, specify the Site field.
-Select one of the following choices:
--To specify using this labor/craft on a task, enter the Task ID.
--To specify using this labor/craft on the job plan, do not enter a Task ID.
-Enter one of the following: Labor or Craft
-Enter or modify data as required for quantity and hours.
6. -Click Save Job Plan, or click New Row to insert another Labor or Craft.If needed, enter Materials.

-Click the Materials Subtab
-Click on the New Row button.
-Enter the following information:
--If the material item will be used in one organization only, specify the Organization.
--If the material item will be used in one site only, specify the Site field.
-Select one of the following choices:
--To specify using this material item on a task, enter the Task ID.
--To specify using this material item on the job plan, do not enter a Task ID.
-Enter a material item.
-Enter data as required for Quantity.
-If the material must be acquired from another site, enter the Storeroom Site.
-As needed, indicate if this is direct issue item.
7. -Click Save Job Plan, or click New Row to insert another material item.If needed, enter Tools.

-Click the Tool Subtab
-Click the New Row button.
-Enter the following information:
--If the tool will be used in one organization only, specify the Organization.
--If the tool will be used in one site only, specify the Site.
-Select one of the following choices:
--To specify using this tool on a task, enter the Task ID.
--To specify using this tool on the job plan, do not enter a Task ID.
-Enter a tool.
-Enter data as required for Tool Quantity, Tool Hours, and Rate.
-To create a reservation for the tool, select Reservation Required.
8. -Click Save Job Plan, or click New Row to insert another tool.If needed, enter Standard Services.
9. Click the Services Subtab

-Click the New Row button.
-Enter the following information:
--If the service will be used in one organization only, specify the Organization.
--If the service will be used in one site only, specify the Site.
-Select one of the following choices:
--To specify using this service on a task, enter the Task ID.
--To specify using this service on the job plan, do not enter a Task ID.
-Enter a service.
10. -Click Save Job Plan, or click New Row to insert another service.As needed, associate work assets (locations, assets, items) to the job plan.

-Click the Work Assets tab.
-Click the New Row button.
-Enter one of the following: Asset or Item
---If required, to create work orders when purchasing items:
---Select Create WO when Purchasing This Rotating Asset.
---Choose a work type for the work order that will be created.
11. -Click Save Job Plan, or click New Row to insert another work asset.As needed, associate work assets (locations, assets, items) to a safety plan.

-Select the row containing the work asset.
-Enter a Safety Plan.
12. -Notate if the Safety Plan is the default.Change the status of the job plan.
13. Click Save Job Plan.

2. Given that user guide has been read and having work managment experiece, define the supported work managment capabilites and functionality within the system, so that work management capabilities can be discussed.
With emphasis on the following steps
1. Discuss the application of service/work related requests within the system.
2. Discuss the application of work order tracking and management within the system.
3. Discuss the application of activities and tasks within the system.
4. Discuss the application of labor assignments and work dispatchment within the system.

-$Given that the Tivoli process automation engine has been installed and the basic system data has been set up, set up work orders based upon the customer's requirements, so that work orders have been set up and created.
With emphasis on the following steps
5. Set up Organization and Site Work Order options.

-Open the Organization application.
-Retrieve the Organization that you are setting options for.
-If required, add or modify the Work Type option.
--From the Work Order Option action, choose Work Type.
--Click on the New Row button.
--Select the work order class.
--Enter the type of work order and a description.
--Categorize the Work type.
--If required, notate the down time and/or failure prompt.
--If required, enter the process flow start and complete status.
--Click OK, or click New Row to insert another work type.
-If required, for Work Order status, notate the editing permissions.
--From the Work Order Option action, choose Edit Rules.
--Highlight the Work Order Status.
--Notate the editing permissions.
--Click OK.
-If required, notate other organization options.
--From the Work Order Option action, choose Other Organization option.
--Notate the applicable options.
--Click OK.
-As required, modify, by site, task numbering and increments.
--From the Work Order Option action, choose Site options.
--Highlight the Site.
--Enter a number to indicate what the work order task numbers will start with and what they will increment by.
6. --Click OK.Create a Work Order.

-Open the Work Order Tracking application.
-Enter a description of the work
-As required, enter the following:
--Work Order details
--Job details
--Asset details
--Priority details
--Multiple Locations, Assets, and CIs
--Scheduling information
--Responsibility information.
-As required, enter or modify the following:
--Work Plan
--Related work orders and/or tickets
--Safety Plan
--Work and/or communication logs
--Failure information
--Work Order specifications
-Click the Save Work Order button.
-As required change the status.


Section 8: Reporting Configuration

1. Given that the Tivoli process automation engine has been installed and the basic system data has been set up, explain the reporting capabilities, so that the reporting capabilities have been explained.
With emphasis on the following steps
1. Click the Reports button.
2. Select the category of Reports to view.
3. Select the specific report.
4. Specify report specific parameters.

-Enter Start Date
-Enter End Date
-Enter the schedule to run the report
5. -Specify an e-mail address to send the report toPress the Submit button.
6. Alternatively, to view a report that is specific to the application you are in, then start the appropriate application.
7. Click one of the shortcut report options in the application. The report will launch/print etc.
8. Close out of the Report.


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