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Exam: 000-002

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Vendor IBM
Certification IBM Certifications
Exam Code 000-002
Exam Title IBM Tivoli Storage Productivity Center V4.1 Implementation
No. of Questions 126
Last Updated 04/06/2014
Product Type Q & A with Explanation
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Exams Description

000-002
IBM Tivoli Storage Productivity Center V4.1 Implementation

Related certifications:
* IBM Certified Advanced Deployment Professional - IBM Service Management Storage Management 2009
* IBM Certified Advanced Technical Expert - System Storage 2009
* IBM Certified Deployment Professional - Tivoli Storage Productivity Center V4.1
* IBM Certified Advanced Deployment Professional - IBM Service Management Tivoli Storage Management Solutions V2

This training will cover
Section 1 - Planning

1. Given the customer's business objectives and storage environment, based on the preinstallation Technical and Delivery Assessment (TDA) document (formerly Solution Assurance Review), gather and analyze the customer's storage management requirements so that a solution that meets customer expectations can be implemented.


With emphasis on performing the following tasks:
1. Gather and analyze the customer's storage management requirements.
2. Gather and analyze the customer's data reporting needs.
3. Gather and analyze the customer's storage area network (SAN) design and deployment.
4. Gather and analyze the customer's performance reporting needs and analysis.
5. Gather and analyze the customer's needs to data replication.
6. Review and validate the information with the customer.

2. Given the customer's IBM Tivoli Storage Productivity Center (Tivoli Storage Productivity Center) requirements, based on the TDA document, verify software and hardware resources for the Tivoli Storage Productivity Center server, Agent Manager, and CIM/OM server are available so that Tivoli Storage Productivity Center server and Agent Manager can be successfully installed.


With emphasis on performing the following tasks:
1. Verify supported OS for the Tivoli Storage Productivity Center server.
2. Verify Tivoli Storage Productivity Center server resources are sufficient.
3. Verify supported OS for the Agent Manager server.
4. Verify Agent Manager server resources are sufficient.
5. Verify correct Tivoli Storage Productivity Center installation media.

3. Given the customer's SAN design which includes switches disk, tape, SAN, and any devices connected to the fabric, based on the TDA document, verify firmware levels of all hardware so as to ensure compliance with TPC.


With emphasis on performing the following tasks:
1. Identify disk sub-systems.
2. Identify CIM/OMs already deployed.
3. Identify HBA and SAN switches.
4. Identify tape libraries.
5. Validate hardware firmware levels.

4. Given the customer's storage management requirements, identify agent candidates and types, and based on the TDA document, verify that they meet supported hardware/software prerequisites, so that Tivoli Storage Productivity Center agents can be successfully installed if needed.


With emphasis on performing the following tasks:
1. Identify agent candidates.
2. Verify agents meet hardware and software prerequisites.
3. Determine agent distribution methodology.

5. Given the customer requirements for managing file systems, databases, and devices, identify and verify required databases and operating system user IDs so that the customer's environment can be properly discovered, probed, and scanned.


With emphasis on performing the following tasks:
1. Identify and verify required databases.
2. Verify operating system user IDs.

6. Given management's commitment, document the customer requirements (environment, resources, components, and user base) so that an architectural document can be created.


With emphasis on performing the following tasks:
1. Document the customer requirements (environment, resources, components, and user base).
2. Gather automated action requirements.
3. Identify integration points with other products.
4. Define user base.
5. Define exit criteria for a successful deployment.
6. Create an architectural document.

7. Given management's commitment during the kick-off meeting, create a task list that maps solutions to products so that a project plan can be developed.


With emphasis on performing the following tasks:
1. Create a task list.
2. Map customer requirements to product functions.
3. Assemble resources to be used in projects.
4. Create a project plan.


Section 2 - Installation

1. Given a customer environment where IBM Tivoli Storage Productivity Center (Tivoli Storage Productivity Center) is deployed and running successfully, determine the current product release levels installed so that an upgrade to the latest release of Tivoli Storage Productivity Center can be performed.


With emphasis on performing the following tasks:
1. Verify current Tivoli Storage Productivity Center release levels.
2. Check hardware Pre-Requisites.
3. Verify current DB2 release levels.
4. Determine if current Tivoli Storage Productivity Center release is able to be upgraded per customer requirements.
5. Determine if current DB2 release is compatible with Tivoli Storage Productivity Center you are upgrading to.
6. Verify all SAN attached hardware firm levels and confirm they are supported by Tivoli Storage Productivity Center.
7. Verify all SAN switches hardware / firm ware levels and confirm they are supported by Tivoli Storage Productivity Center.
8. Obtain version information for any deployed CIMs and confirm they are supported by Tivoli Storage Productivity Center.
9. Obtain current Tivoli Storage Productivity Center release.
10. Verify customer has correct license.
11. If needed obtain current DB2 release.
12. Understand which additional components will be installed with TPC 4.1 that were not installed with a previous level of TPC.
13. Perform upgrade.
14. Run any subsequent tasks (migrate DB script).
15. Verify upgrade.

2. Given that DB2 needs to be installed, determine systems resources and logon authority, so that DB2 can be successfully installed.


With emphasis on performing the following tasks:
1. Verify if system resources and access are available.
2. Verify RDBMS listening port.
3. Verify logon authority.
4. Install DB2.

3. Given the appropriate media, perform installation steps using an installer method so that Tivoli Agent Manager for Tivoli Storage Productivity Center is successfully installed and running


With emphasis on performing the following tasks:
1. Check HW and SW Pre-Requisites
2. Check for latest technical resource flashes on the Tivoli Storage Productivity Center support Web site
3. Perform installation steps using the appropriate operating system installer.

4. Given Tivoli Storage Productivity Center media, perform installation steps using an installer method so that the Tivoli Storage Productivity Center server is successfully installed and running.


With emphasis on performing the following tasks:
1. Check HW and SW Pre-Requisites
2. Check for latest technical resource flashes on the Tivoli Storage Productivity Center support Web site.
3. Perform installation steps using the appropriate operating system installer.
4. Log in to Tivoli Storage Productivity Center GUI to verify installation.

5. Given a successful installation of the Tivoli Storage Productivity Center server, determine if errors exist in the installation logs, so that the installation for the Tivoli Storage Productivity Center Data Server, Device server, Data agent, and in-band Fabric agent is verified.


With emphasis on performing the following tasks:
1. Start the Tivoli Storage Productivity Center GUI.
2. Run a discovery.
3. Go to the appropriate log directory in Windows or UNIX.
4. Review log file for server and agent. If errors are found, take appropriate troubleshooting steps.
5. In Tivoli Storage Productivity Center GUI, go to administrative services and verify that all services are up.
6. In Tivoli Storage Productivity Center GUI, go to administrative services/agents and verify agent is active.

6. Given a successful installation for TPC, launch the Tivoli Integrated Portal (TIP) Console so that single sign-on (SSO) of the TPC GUI is verified.


With emphasis on performing the following tasks:
1. Click the TPC link in the TIP console.
2. Click the TPCR link in the TIP console.
3. Verify SSO works for TPC.
4. Verify SSO works for TPCR.

7. Given a large scale deployment for TPC and the customer's reporting requirements, deploy secondary TPC Servers and configure server rollup so that asset information can be probed and collected from secondary servers.


With emphasis on performing the following tasks:
1. Deploy or identify secondary TPC Servers in the customer's environment.
2. Identify correct listening ports for the secondary servers.
3. Based on the customers reporting needs, determine a master TPC Server for data rollup and all data source TPC Server.
4. Obtain user IDs needed to register secondary servers.
5. Add secondary severs as data sources.
6. Probe secondary TPC Servers.
7. Verify data can be collected from all TPC Servers.
8. Display reporting categories based on available roll-up reports.

8. Given an installed TPC environment and the customer's reporting requirements, deploy the required types of TPC agents so that the appropriate agents are available and the customer's reporting requirements are met.


With emphasis on performing the following tasks:
1. Determine if Agent Manager is required for the agents to be installed.
2. Determine if Storage Resource agents can be used instead of the TPC for Data agents.
3. Determine if TPC for Fabric agents are required at all.
4. Deploy the required agents.
1. from the TPC GUI
2. from the target machine
3. rxa
4. daemon


Section 3 - Configuration

1. Given the customer operating system user account groups, map the IBM Tivoli Storage Productivity Center (Tivoli Storage Productivity Center) roles to local or domain user account groups so that role-based management can be created.


With emphasis on performing the following tasks:
1. Create user account groups for mapping if not already created.
2. Map roles to user account groups.
3. Demonstrate user login and functionality.

2. Given an installed Tivoli Storage Productivity Center system, install CIM/OM and validate that it is operational, and define it to the Tivoli Storage Productivity Center server so that storage area network (SAN) storage devices can be discovered and managed as needed.


With emphasis on performing the following tasks:
1. Verify that the supported CIM/OM for the operating system is available.
2. Install and verify CIM/OM operation.
3. Identify CIM/OM login.
4. Configure CIM/OM to Tivoli Storage Productivity Center server.
5. Run the discovery.
6. Verify the devices are visible.
7. Probe the devices.
8. Verify successful data collection.
9. Set up CIM/OM for performance monitoring.

3. Given the IP Address or host name of the NAS, Netware, or Virtual Center device or other Tivoli Storage Productivity Center server, create any definitions and scan or probe agent assignment so that Tivoli Storage Productivity Center can report on the data source.


With emphasis on performing the following tasks:
1. Manually enter the server information and SNMP community name.
2. Assign a scan/probe agent.
3. Manually enter the host name or IP address of the Netware Server and the login information.
4. Create the Data Source definition for the Virtual Center.
5. Perform discovery and/or manual assignments of NAS, Netware.
6. For other NAS, verify SNMP enterprise OID vendor number exists in NAS, configure file.
7. Run discovery job to discover NDS/edirectory trees and NAS.
8. Configure NDS login for desired NDS tree.
9. Assign agents to scan/probe each file system "scan probe agent admin".
10. Run a discovery job.

4. Given a customer requirement for alert routing, configure the alerts to go to the appropriate SNMP manager or Tivoli Enterprise Console or OMNIbus, so that alert notification is configured for Tivoli Storage Productivity Center.


With emphasis on performing the following tasks:
1. Configure SNMP parameters.
2. Configure Tivoli Enterprise Console or OMNIbus parameters.

5. Given a successfully installed Tivoli Storage Productivity Center server, Data agent, Fabric agent, CIM agent, and properly configured SNMP community names, run a discovery so that storage devices can be discovered.


With emphasis on performing the following tasks:
1. Run CIM/OM discovery.
2. Run out-of-band Fabric discovery.
3. Run Netware Filer discovery.
4. Run Windows Domain, NAS, SAN FS, and VMWare discovery.

6. Given an installed TPC system, configure and run a probe to collect a successful agent inventory and perform knowledge transfer to customer so that the customer understands the concepts.


With emphasis on performing the following tasks:
1. Log in to TPC and demonstrate the product functionality.
2. Select the agents (computers) to be probed, when to probe, Triggered Condition/Alert Action.
3. Define groups.
4. Define profiles.
5. Run a probe.
6. Generate an asset report.
7. Perform knowledge transfer to customer.
8. Verify customer understanding of concepts.

7. Given a successful agent probe, run a scan against the inventory and gather file system level information and perform knowledge transfer to customer so that the customer understands the concepts.


With emphasis on performing the following tasks:
1. Log in to TPC and demonstrate the product functionality.
2. Select computers or file systems to be scanned.
3. Select the Profile(s).
4. Choose When to Scan.
5. Choose Triggered Condition/Action.
6. Run a scan.
7. Perform knowledge transfer to customer.
8. Verify customer understanding of concepts.

8. Given a computer configured as a TPC agent with a supported RDBMS installed, successfully configure and collect statistics on the given database so that RDBMS data can be collected and reported on.


With emphasis on performing the following tasks:
1. Choose the host name and database type, entering the relevant database information.
2. Create and run a database probe job.
3. Create and run a database scan job.
4. Select the appropriate agent and enable Tivoli Storage Productivity Center for databases for that agent.
5. Define RDBMS login for appropriate database and agent.
6. Define database groups.
7. Define alerting.
8. Define and run probe.
9. Define profiles.
10. Define a quota.
11. Run a scan.
12. Generate reports.


Section 4 - Customization and Administration

1. Given customer requirements for alerting, configure an alert so that IBM Tivoli Storage Productivity Center (Tivoli Storage Productivity Center) for Data can send alerts where needed.


With emphasis on performing the following tasks:
1. Select computers or file systems to be scanned.
2. Define trigger condition.
3. Define trigger action (TEC, SNMP, Login Notification, Event Logs, E-mail, Scripts).
4. Configure parameters for selected trigger action. (for example, load Tivoli Enterprise Console TEC_ baroc file for event file; configure SNMP parameters, SNMP communicator, and compile MIB.)
5. Run a scan.
6. Verify customer understanding of concepts.

2. Given a functioning Tivoli Storage Productivity Center environment and a configured storage subsystem or storage area network (SAN) switch, create a performance monitor and alert so that performance monitoring and alerting functionality can be demonstrated


With emphasis on performing the following tasks:
1. Check the configuration utility and verify that the subsystem and switches are enabled for performance.
2. Create a performance monitor.
3. Create a performance alert and set thresholds.
4. Create a performance report.

3. Given a working Tivoli Storage Productivity Center environment and customer requirements, create profiles so that specific reports can be generated


With emphasis on performing the following tasks:
1. Create profiles.
2. Assign the profile in a scan job.
3. Select computers, file systems, or directories to be scanned.
4. Select the Profile(s).
5. Choose When to Scan.
6. Choose Triggered Condition/Action.
7. Run a scan.
8. Create a report.

4. Given a working Tivoli Storage Productivity Center environment and customer requirements, set history retention so that the customer's requirements are met.


With emphasis on performing the following tasks:
1. Understand which information can be found on the history retention panel.
2. Set history retention periods.

5. Given a working Tivoli Storage Productivity Center environment and group membership requirements, create monitoring groups so that jobs can be run.


With emphasis on performing the following tasks:
1. Create computer groups.
2. Create file system groups.
3. Create directory groups.
4. Create user groups.
5. Create OS user groups.
6. Assign resources to groups.

6. Given a working Tivoli Storage Productivity Center environment and customer requirements, create custom policies so that customer's business requirements are met.


With emphasis on performing the following tasks:
1. Set quotas.
2. Schedule data collection activities.
3. Configure alert constraints.

7. Given a working Tivoli Storage Productivity Center environment and customer requirements, perform backups so that customer backup requirements are met.


With emphasis on performing the following tasks:
1. Identify the database name for Agent Manager and TPC for backup purposes.
2. Back up Agent Manager.
3. Back up Tivoli Storage Productivity Center repositories.
4. Back up configuration files.
5. Back up certification files.

8. Given a successful Tivoli Storage Productivity Center server installation, set up a batch report for violating constraints for file types and enable HTML output for Web site reporting so that the report is displayed on the Web server.


With emphasis on performing the following tasks:
1. Define and run a probe.
2. Create a constraint for file types.
3. Create a profile.
4. Run scan with "file types" profile.
5. Create batch report (Select Computers, When to run, Triggered Condition/Alert).
6. Create HTML batch reports for Web sites.
7. Verify the TPC for Data agent is installed on the Web server.
8. Verify that the Web server can display the output of the batch report.

9. Given a functioning Tivoli Storage Productivity Center environment and configured SAN fabric switches, create a zone and zone set, so that Tivoli Storage Productivity Center zone management functionality can be demonstrated.


With emphasis on performing the following tasks:
1. Check the configuration utility and verify that the switch is enabled for zoning.
2. Create a zone set.
3. Create a zone.
4. Activate the zone set.

10. Given a functioning Tivoli Storage Productivity Center environment and configured SAN fabric switches, HBAs, and disk subsystems, use the Tivoli Storage Productivity Center analytics tools and problem determination assistance so that recommendations can be made on how to configure changes to the storage environment.


With emphasis on performing the following tasks:
1. Set up a configuration analysis job to analyze SAN attached resources.
2. Specify the storage subsystems, computers, and the fabric to have the planner provide appropriate storage recommendation.

11. Given a functioning Tivoli Storage Productivity Center environment and configured SAN fabric switches, HBAs, and disk subsystems, use the topology display so that configuration planning and analysis can be performed.


With emphasis on performing the following tasks:
1. Use data path explorer to generate an end-to-end storage topology view.
2. Adjust the topology settings to display performance overlays.
3. Launch the planner to configure storage and zoning.
4. Determine alerts associated with a specific device.
5. Launch reports from the topology viewer for the data and disk manager.
6. Launch the element manager to manage a specific device.
7. Use the pin function to highlight a specific device in applicable view.


Section 5 - Troubleshooting

1. Given a malfunctioning IBM Tivoli Storage Productivity Center environment and a serviceability tool output request from IBM support, generate the serviceability report files so that they can be used for troubleshooting.


With emphasis on performing the following tasks:
1. Check the services.
2. Locate log file directories and log files.
3. Look in the alert log of TPC.
4. Run the serviceability tool.
5. Collect the server logs.
6. Collect the common agent logs.


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