Designing and Providing Microsoft Volume Licensing Solutions to Small and Medium Organizations
About this Exam
This exam validates the skills needed to design and sell licensing solutions to small and medium-sized organizations. Organizations in this category typically have from 5 to 499 devices. Candidates should have at least six months of experience selling Microsoft licensing solutions.
Candidates for this exam design and sell licensing solutions to small and medium-sized organizations. Organizations in this category typically have from 5 to 499 devices. Candidates should have at least six months of experience selling Microsoft licensing solutions and should have a basic understanding of all Microsoft corporate licensing solutions including Select, Enterprise, OEM, Full Packaged Product and Open.
Candidates should have a basic understanding of the types of Microsoft licenses, such as operating systems, server applications, desktop applications, and online services. They should also be familiar with both transactional and relationship-based programs. Candidates might service customers who do not have an in-house IT department and whose software refresh cycle is low to moderately aggressive.
Candidate will be expected to validate their ability to define a solution that best suits the customer's needs.
Credit Toward Certification
When you pass Exam 70-671: Designing and Providing Microsoft Volume Licensing Solutions to Small and Medium Organizations, you complete the requirements for the following certification(s):Microsoft Certified Technology Specialist: Volume Licensing Specialist, Small and Medium Organizations
Skills Being Measured
This exam measures your ability to accomplish the technical tasks listed below. The percentages indicate the relative weight of each major topic area on the exam.
Analyzing a Customer Environment. (18 percent)
Evaluate the customer's purchasing process.
This may include but is not limited to: centralized purchasing, distributed purchasing, or a combination of these types; enterprise-wide purchasing, division-wide purchasing, department-wide purchasing, or a combination of these types; organizational structure, such as affiliates, franchises, and subsidiaries; and transactional purchasing, relationship-based purchasing, or a combination of these types
Analyze the customer's expected growth.
This may include but is not limited to: short-term vs. long-term needs; cyclical patterns
Assess the hardware refresh cycle.
This may include but is not limited to: frequency of hardware refresh; timeline for hardware refresh
Determine the customer’s software environment.
This may include but is not limited to: current software; software deployment plans and strategy; current Microsoft licensing agreements
Analyze the geographic scope of the customer.
This may include but is not limited to: multinational vs. a single country; a single location vs. multiple locations within a country or a region
Identify the customer's budget requirements and payment options.
This may include but is not limited to: spread payments or up-front payments; financing options
Identifying Customer Product and Capability Requirements (31 percent)
Evaluate the gap between the current and preferred technology solution.
This may include but is not limited to: customer's short-term and long-term technology vision; identifying solutions that would fulfill customer's desired capabilities
Determine the required products for the customer's preferred technology solution.
This may include but is not limited to: features and functions; dependencies; editions and/or versions; subscription services
Identify the appropriate product licensing rights and explain them to the customer.
This may include but is not limited to: Product Use Rights Guide (PUR); Product List; Software License Terms for original equipment manufacturer (OEM) and Full Packaged Product (FPP)
Match Software Assurance (SA) benefits to the customer’s needs.
This may include but is not limited to: identify available SA benefits; explain how each SA benefit applies to customer needs; general SA rules
Recommending Licensing Solution Options (42 percent)
Identify appropriate licensing programs.
This may include but is not limited to: Open License, Open Value Non-Company-Wide, Open Value Company-Wide, Open Value Subscription, Service Provider License Agreement (SPLA), ISV Royalty, Open Government, Open Academic, Open Charity; crossover to Select, Select+, EA, and EA Subscription
Articulate the cost benefit of the recommended licensing solution.
This may include but is not limited to: cost benefit of product standardization; short-term and long-term return on investment; cost effectiveness of one program compared to another program
Articulate the benefits and limitations of the recommended licensing solution.
This may include but is not limited to: OEM vs. retail vs. volume licensing; license reassignment vs. license transfer; downgrade rights; install rights
Providing Post-Sales Customer Service (9 percent)
Assist the customer with volume license activation.
This may include but is not limited to: volume license keys, multiple activation key, key management service
Assist the customer with media fulfillment.
This may include but is not limited to: download software, acquire physical media
Assist the customer with SA benefit activation.
This objective may include but is not limited to: training vouchers, home use program (HUP), around-the-clock support
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