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Exam: 70-685

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Vendor Microsoft
Certification MCITP
Exam Code 70-685
Exam Title Pro: Windows 7, Enterprise Desktop Support Technician
No. of Questions 260
Last Updated 07/05/2015
Product Type Q & A with Explanations
Question & Answers Download
Prep. Lab Download
Study Guide Download
Audio Download
Video Download
Test Engine Download
Price $50 - Unlimited life time access Immediate access to 70-685 & 4000+ more exam training tools included in this package
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Exams Description

Exam 70-685
Windows 7, Enterprise Desktop Support Technician


Published: 27 November 2009
Languages: English, German, Japanese
Audiences: IT professionals
Technology: Windows 7
Credit towards certification: MCP, MCSA

Skills measured
This exam measures your ability to accomplish the technical tasks listed below. The percentages indicate the relative weight of each major topic area in the exam. The higher the percentage, the more questions you are likely to see on that content area in the exam.

Please note that the questions may test on, but will not be limited to, the topics described in the bulleted text.

Identifying cause of and resolving desktop application issues (20%)

Solve software installation escalations

Installation permissions; local administrator requirement; licensing restrictions; digital signing

Solve software failure escalations

Checking the logs; checking whether the application runs in Safe mode; running the application in a previous version of Windows; repairing the installation; checking recently added programs; restoring or reimaging the system

Preparation resources
Help with Windows 7 compatibility problems
Five steps to Windows 7 application readiness
Performance monitoring getting started guide

Identifying cause of and resolving networking issues (23%)

Solve enterprise logon issues

Hardware vs. network; password expiry; trust relationships with machine accounts; determining logon context; logon hours compliance

Solve enterprise network connectivity issues

Determining scope of issue; determining whether it’s a PC or a network connectivity issue; TCP/IP; hardware and cabling; proxies; default gateway

Solve enterprise names resolution issues

Checking which DNS is assigned; flushing the DNS cache; nslookup to DNS server; checking the DHCP scopes

Solve enterprise network printer issues

Hardware failure; server issues; printer failure; network issues; driver issues

Preparation resources
Windows 7: Troubleshooting connections
Open the printer troubleshooter

Managing and maintaining systems that run Windows 7 client (21%)

Identify and/or resolve performance issues

Analysing system and application logs; analysing started services; setting power management; checking hard drive space; optimising virtual memory

Solve hardware failure issues

Identifying bad sectors; diagnosing memory issues; recommending replacement hardware; updating the BIOS; determining which component is broken

Preparation resources
Check a drive for errors
Learn best practices for optimising the virtual memory configuration
Run diagnostics to check your system for memory problems

Supporting mobile users (18%)

Solve enterprise wireless connectivity issues

Signal strength; encryption types; encryption keys; wireless profiles; mobile devices

Solve enterprise remote access issues

VPN client not connecting; IPv6 support; access and authentication to network resources

Preparation resources
Wired and wireless network problems
Troubleshoot Remote Desktop problems
Why am I having problems with my VPN connection?

Identifying cause of and resolving security issues (18%)

Solve Windows Internet Explorer security issues

Adding trusted sites; advanced settings; installing plug-ins; identifying group policy restrictions; certificates

Solve enterprise issues due to malicious software

Analysing services; analysing programs; analysing processes; analysing browser helper add-ons; user account control

Solve enterprise storage security issues

Requirements for installing; recovering encryption keys; key management

Solve enterprise software update issues

Identifying software update level; checking whether client is receiving regularly scheduled updates; identifying incompatibility of update with other applications

Preparation resources
Change Internet Explorer 9 security settings
Troubleshoot problems with installing updates
Security monitoring and attack detection planning guide


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