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Exam: 000-016

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Vendor IBM
Certification IBM Certifications
Exam Code 000-016
Exam Title IBM Tivoli Asset Management for IT V7.1 Implementation
No. of Questions 126
Last Updated 09/14/2014
Product Type Q & A with Explanation
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Exams Description

000-016
IBM Tivoli Asset Management for IT V7.1 Implementation

Related certifications:
* IBM Certified Deployment Professional - Tivoli Asset Management for IT V7.1
* IBM Certified Advanced Deployment Professional - IBM Service Management Asset and Financial Management 2009
* IBM Certified Advanced Deployment Professional - IBM Service Management Service Delivery and Process Automation 2009
* IBM Certified Advanced Deployment Professional - IBM Service Management Service Delivery and Process Automation V2
* IBM Certified Advanced Deployment Professional - IBM Service Management Asset and Financial Management V2

This Training will cover

Section 1: Assets
1. Given that IBM Tivoli Asset Management for IT V7.1 has been installed and the basic system data has been set up, create non-rotating assets based upon the customer's requirements, so that non-rotating assets have been created and their current locations identified.


With emphasis on performing the following tasks:
1. Open the Assets application.
2. Click the New Asset button.
3. Enter the following information:
1. The asset number and description
2. Asset Type
3. Manufacturer and serial number
4. Custodian and User
4. If the asset is saved before entering the location, you have to use the Move/Modify Asset Select Action to enter the asset's location.
5. From the location field, open the drilldown and navigate to the operating location where the asset resides.
6. Enter the following optional information:
1. Failure Class
2. Priority - the relative criticality of this asset over other assets
3. If the asset is down unchecked the field Asset Up?
7. Click the Save Asset button.
8. Repeat above steps until all non-rotating assets have been created.

2. Given that IBM Tivoli Asset Management for IT V7.1 has been installed and the basic system data has been set up, create rotating assets based upon the customer's requirements so that rotating assets have been created and their current locations identified.


With emphasis on performing the following tasks:
1. Open the Assets application.
2. Click the New Asset button.
3. Enter the following information:
1. The asset number and description
2. Asset Type
3. Select a rotating item or search for the rotating item using a classification or attribute search.
4. If the item is condition enabled select a condition code
5. Manufacturer and serial number
6. User and or Custodian
4. If the asset is saved before entering the location, you have to use the Move/Modify Asset Select Action to enter the asset's location.
5. From the location field, open the drilldown and navigate to the operating location where the asset resides or enter a storeroom and bin. Note when entering a rotating asset into a storeroom the current balance is incremented by one.
6. Enter the following optional information:
1. Failure Class
2. Priority - the relative criticality of this asset over other assets
3. If the asset is down unchecked the field Asset Up?
7. Click the Save Asset button.
8. Repeat above steps until all rotating assets have been created.

3. Given that IBM Tivoli Asset Management for IT V7.1 has been installed and the basic system data has been set up, assets and classifications have been created based upon the customer's requirements, classify the assets, enter additional attributes and update attribute values, so that assets have been classified and attributes have been copied to the asset specification.


With emphasis on performing the following tasks:
1. Open the Item application.
2. Use the Search to find an item based on its manufacturer and serial number.
3. Click the Find button, if there is only one record found Maximo will open that record on the main tab of the application.
4. Navigate from the Item Tab to the Specifications Tab.
5. If the classification has attributes, all or some of these attributes are copied to the Specifications table window. Attributes which are specific to an Organization or Site may not be copied if they are not the same as your asset's organization or site. Attributes which are not associated with the Asset object will also not be copied.
6. For each attribute, enter an alphanumeric, numeric, or select a table value. Only one value can be entered for each attribute, the other fields being read-only. Some values may be mandatory.
7. Click the Save button.
8. From the Classification field navigate to the Classifications application and note the number of attributes compared to the number of attributes copied to the item. If the number of attributes does not correspond see whether you can identify the difference. The Organization and Site fields can be found by clicking the View Details button. The objects associated with an attribute can be found by clicking the Use With Object Detail button on the right hand side of the attributes table window.
9. Use the New Row button and create a new attribute for the classification.
10. Enter an attribute. If the attribute does not exist a message will say that it is invalid and will ask whether you would like to add it. If the attribute you select already exists for the classification then you will need to enter a value in the Section field. Use a section to group attributes.
11. Enter a description for the attribute and optionally amend the values for Organization and Site fields as required.
12. Click the Use With Object Detail button for the attribute that you have entered. Notice that the Use With Objects that are created for the attribute are the same objects used with the classification.
13. In the Objects table window select the record associated with the Item object, click on View Details and optionally:
1. Change the sequence number to alter the order in which attributes are displayed in the Item Specification.
2. Click the mandatory check box so that a value must be entered for the attribute in the Item Specification.
3. Enter a default value which will be used when an asset is classified and the attribute is copied to the Item Specification.
14. Press the OK button to close the dialogue box
15. Click the Save Classification button.
16. Use the Return button to return to the Item application.
17. Click the Save button. In this case there is nothing to save; however, to see the affect of adding a new attribute to the classification you will need to refresh the asset record and saving the record does just this.
18. The attribute that you created on the classification has been added to the Specification of all Item, Location and Asset records which have been classified with this classification. Notice that the default value was used on the new attribute. Note.
1. If you change the mandatory setting or sequence number on an existing attribute of the classification then these values are not propagated to Item, Location and Asset Specifications. These fields only have an affect on new records or if an existing record is reclassified. The values of these fields are copied to the Specification records when the record is classified or when an attribute is added to the classification, they are hidden fields.
2. Adding a new attribute to a classification will add this attribute to Item, Location and Asset specifications but it does not do this for any other object that can be classified.
19. Once the rotating item has been created and associated with a specification, every time an Asset is created (received as a rotating asset, or created, and upon creation associated with the rotating item), the asset specification of the Asset is inherited from the rotating Item
20. Navigate to the Asset application, and insert a new record. Do not add a description.
21. Select a Rotating Item from the look up on the Rotating Item field. Be sure to select a rotating item with specifications defined, return to the Asset application.
22. Use the Return button to return to the Assets application.
23. Save the record. Navigate from the Asset Tab to the Specifications Tab. Notice the value of the attributes that were updated from the Rotating Item. Values updated on a Rotating Item are propagated to all Locations and Assets that reference this Rotating Item.
24. Use the New Row button to create a new attribute on the Asset Specification and then save the asset record. This attribute is only added to this asset, it will not be added to the Rotating Item's specification. Similarly, adding an attribute to a Rotating Item's specification will not add the attribute to the specifications of the locations and asset's that reference this Rotating Item.
25. If the details inherited from the Rotating Item are not in line with what is required for the Asset, these individual details can be subsequently altered, by either overwriting existing fields, or inserting new data into fields, and saving the record. It is to be noted that the inheritance of data from the Rotating Item is a single occurrence on the creation of the record, or the association of an Asset with a Rotating Item. If the data fields have already been entered on asset creation before associating a Rotating Item, then these fields will NOT be inherited.

4. Given that IBM Tivoli Asset Management for IT V7.1 has been installed, the basic system data has been set up, rotating items and assets have been created. Define the key differences between assets and rotating assets, so that the rotating asset functionality has been understood.


With emphasis on performing the following tasks:
1. Rotating Assets require a Rotating Item association
2. Rotating Asset can be tracked in inventory
3. Rotating Assets can have an inventory value and issue cost.
4. Rotating Assets can be issued and transferred by storerooms. locations. (CSSG?) Not sure what CSSG means.
5. Rotating Assets can be moved to a Storeroom location.
6. Asset records can be serialized, serialization does not depend on if its rotating or not.
7. Rotating Assets requires at least a two stage receipt process
8. Rotating Asset inventory balances cannot be updated using the Inventory or Item Master applications.
9. Rotating Assets cannot be spare items.
10. Rotating Assets can have an Item Assembly Structure (IAS) applied to it.
11. Non-rotating assets cannot start its lifecycle at a Storeroom location.
12. Non-rotating assets do not move into and out of storerooms and are not tracked in inventory.
13. Non-Rotating Assets cannot have an Item Assembly Structure (IAS) applied to it.

5. Given that IBM Tivoli Asset Management for IT V7.1 has been installed, the basic system data has been set up, software items and assets have been created. Determining what assets should be tracked, so that the software assets are managed through their lifecycle and re-deployed if required, else acquired through purchasing and license compliance is maintained.


With emphasis on performing the following tasks:
1. Create the software in the item master as a spare part. Open Item Master application, insert new records, spare part flag checked, add to appropriate storeroom using select actions functionality, and activate the item. .
2. Add number of licenses available to the inventory .
3. When a computer has the software installed upon it, issue one of the items as a spare part to that computer, using the issue and transfer application. .
4. When there are no licenses to issue, either purchase more, using the purchasing functionality, or use the advanced search functionality on assets to find the software as a spare part, look up the user and determine from them if the software is no longer required. If this is the case, re-deploy the software. .
5. Return the software from the asset to the storeroom and re-issue to the new asset to which it is to be deployed. .

6. Given that IBM Tivoli Asset Management for IT V7.1 has been installed, the basic system data has been set up, location hierarchies have been set up and assets entered, perform tracking of assets and their locations, so that the asset has been associated with a location, and can therefore be tracked.


With emphasis on performing the following tasks:
1. Open the Asset application. .
2. From the select actions menu select move / modify assets. .
3. Enter the asset numbers that you wish to add a location to in order to move those assets to that location. .
4. When all the details have been entered, using the select locations or open drilldown to view and select the correct location for that asset, click apply. .
5. Check the new location of the assets that have been moved in order to ensure that this have been properly executed. In the search field enter the asset number and then check the new location to which it has been moved. .

7. Given that IBM Tivoli Asset Management for IT V7.1 has been installed, the basic system data has been set up, sites and locations have been determined from a data perspective, build the location asset hierarchy, so that the locations have been created and associated with the correct hierarchy.


With emphasis on performing the following tasks:
1. Open the locations application .
2. Click on insert to insert the very first and top most location for that site .
3. Enter the details of that location. These will include .
1. Location
2. Location description
3. Type of location
4. Status of location
5. Save the record
4. From the select actions menu select Manage Systems. .
5. Enter the system name, such as PRIMARY .
6. Ensure that the system is a primary, hierarchical type using the check boxes. .
7. Save the System. .
8. From the select actions menu, select Associate System with location option .

9. Associate the system with the location selected in 1.7.3.5 and save the record. .Create the next location in the hierarchy, by clicking on insert and repeating step 1.7.3 and save. .
10. Search for and access the top level location record created in 1.7.3 .
11. Under the Children in the System tab, click on New Row. Add the second location record created in 1.7.10 and save.
12. Return to the location created in 1.7.10 and check the parent location and the system. These should both reflect the location created in the 1.7.3 step and the system created in 1.7.7. .
13. Repeat as necessary in order to complete the entry of locations. .

8. Given that IBM Tivoli Asset Management for IT V7.1 has been installed, the basic system data has been set up, location hierarchies have been set up and assets entered, move an asset from one location to another, so that the have been associated with new locations / sites.


With emphasis on performing the following tasks:
1. Open the Asset application.
2. From the select actions menu select move / modify assets.
3. Enter the asset numbers that you wish to move to another location, enter the new site code if the asset is to be moved to another site.
4. When all the details have been entered, ensuring that the new locations and sites have been entered, be sure to click the Apply button, and then click the OK button.
5. Note that the existing record is set to decommissioned if the site is changed.
6. Use the search functionality to find some of the assets and check that the new site / location is the correct one for those assets.

9. Given that IBM Tivoli Asset Management for IT V7.1 has been installed, the basic system data has been set up, assets and GL accounts have been created, associate an asset with a GL account, so that a GL account code is available for the user to select a charge code.


With emphasis on performing the following tasks:
1. Open the Application Designer application.
2. Use the search functionality to find the Asset application and select the main tab.
3. Using the Control Pallet select a text box, drag and drop this to the appropriate location on the main Asset tab. Save the record.
4. Using the Control Properties Pallet use the look up on the Attribute field to find the Asset object and the GL Account attribute. Add an appropriate description.
5. Select the lookup field. Enter the GLNAVIGATOR. Save the record.
6. Navigate to the Asset application main screen.
7. Check that the GL Account code is visible and use the look up to ensure that an appropriate GL Account can be selected.

10. Given that IBM Tivoli Asset Management for IT V7.1 has been installed, the basic system data has been set up, assets and users have been created, so that the Users and Custodians identified for the asset, and can subsequently be replaced.


With emphasis on performing the following tasks:
1. Open the Assets application.
2. Use the search functionality to find the Asset with which you will associate a user and custodian.
3. Select one of the assets by clicking in the asset column on the List Tab.
4. Select from the Action menu - Associate Users and Custodians. Notice the 3
5. Click the New Row button and select a person from the lookup. Notice if this is the first record for the asset the Primary check box is selected. Only one user/custodian record per asset can be nominated as the primary contact for the asset, this field acts like a radio button across multiple user/custodian records for the same asset.
6. You can associate a person with an asset as a custodian, as a user, or as both. At least one of the custodian or user check boxes must be selected. A "user" is someone who uses the asset. A "custodian" is someone responsible for the care of the asset.
7. Close the dialogue box by clicking on the OK button, this saves the record. Verify this by clicking on the button in the toolbar.
8. On the same record repeat step 1.10.4 and you will see the previously selected custodian / user.
9. Click on the trash can besides the user that you want to replace and then click OK. This removes the existing user.
10. Repeat 1.10.5 to replace the user


Section 2: Inventory

1. Given an installed IBM Tivoli Asset Management for IT V7.1

(TAMIT), define Units of Measures and Conversion units, so that units of measures and conversion units have been set-up.

With emphasis on performing the following tasks:
1. Access the Item application from the Inventory module. Note: This unit can also be perform in the following applications: Assets, Purchase Contracts, PR, PO, RFQ, Work Order, and others.
2. Select "Unit of Measure and Conversion" from the select action menu.
3. Define Units of Measure":
1. Select "Add/Modify Units of Measure" from the sub-menu.
2. Select the "New Row" button.
3. Enter a "Unit of Measure" and description.
4. Enter an "Abbreviation".
5. Repeat steps A to D as required.
6. Select the OK button.
4. Define Conversions:
1. Select "Add/Modify Conversions" from the sub-menu.
2. Select the "New Row" button.
3. Enter a "From Unit of Measure".
4. Enter a "To Unit of Measure"
5. Enter an "Conversion Factor".
6. Enter an "Item Number" if applicable.
7. Repeat steps A to F as required.
8. Select the OK button.

2. Given an installed TAMIT environment, define commodity groups and codes, so that the commodity groups and codes have been setup.


With emphasis on performing the following tasks:
1. Access the Item application from the Inventory module. Note: This unit can also be perform in the following applications: Assets, Purchase Contracts, PR, PO, RFQ, Work Order, and others.
2. Select "Add/Modify Commodity Codes" from the action menu.
3. Define a Commodity Group:
1. Select "New Row" button from the "Commodity Groups" table window.
2. Enter a "Commodity Group" code and description.
3. Enable "Service?" if this is a service (optional).
4. Repeat steps A to C as applicable.
4. Define a Commodity Code:
1. Highlight the "Commodity Group" to have commodity codes added.
2. Select "New Row" button in the "Commodity Codes for Commodity Group" table window.
3. Enter a "Commodity Code" and description.
4. Enable "Service?" if this is a service (optional).
5. Repeat steps A to D as applicable.
6. Select the OK button.

3. Given an installed TAMIT environment and an organization, configure an item set and the issue costing model, so that item costing model is defined for all sites and item sets are created, ready to be applied to an organization.


With emphasis on performing the following tasks:
1. Configure an item set.
1. Access the Sets application from the Administration module.
2. Select the "New Row" button in the "All Sets" table window.
3. Enter a "Set" name and description.
4. Select "ITEM" in the "Type" field.
5. Select the "Default Item Status".
6. Select the save button.
2. Define issue costing model.
1. Access the Organization application from the Administration module.
2. Find the organization you are defining the issue costing model.
3. Select the "Organization" tab.
4. Select "Inventory Cost" from the "Inventory Options" on the select action menu.
5. Find and select the Site you are defining the issue costing model.
6. Enable the appropriate radio button in the "Issue Cost" section. Enable the appropriate radio button in the "Non Capitalized Rotating" section.
7. Repeat steps E to F as applicable.
8. Select the OK button.
9. Select the save button.

4. Given an installed TAMIT environment and an organization, commodity groups, storerooms, and measure units, create a non-rotating item and add it to a storeroom so that a new non-rotating item is created and added to a storeroom.


With emphasis on performing the following tasks:
1. Access the "Item Master" from the "Inventory" module.
1. Select the "New Item Master" button.
2. Enter an "Item" code and a description.
3. Select a "Commodity Group" (optional).

4. Select a "Commodity Code (optional).Change the "Lot Type" to "LOT" if required by the client's requirements.
5. Select an "Order Unit".
6. Select an "Issue Unit".
7. Select "Add as Spare Part?" if applicable .
8. Add an image.

-Select "Add/Modify Image" from the select action menu.
-Select the "Browse" button.
-Find an image from the directory list.
-Select the "Open" button.
-Select the OK button.
9. -Select the save button.Add a vendor.

-Select the "Vendor" tab.
-Select "New Row" button in the "Vendors" table window.
-Select a "Vendor".
-Enter a "Catalog" number (optional).
-Enable "Default Vendor?" (optional).
-Select an "Order Unit".
-Select a "Site" (optional).
-Repeat steps A to F as required.
10. -Select the save button.Add a specification.

-Select the "Specifications" tab.
-Select the "Detail Menu" button and choose "Classify" in the "Classification" field.
-Select the "Select Record" button against the classification to be returned.
11. -Select the save button.Update a specification (optional).

-Select the "Specifications" tab.
-Highlight the row to be updated.
-Update the "Alphanumeric Value", "Numeric Value", or "Table Value" as appropriate.
-Repeat steps A to C as required.
12. -Select the save button.Add an alternative item.

-Select the ""Item" tab.
-Select "New Row" in the "Alternate Items" table window.
-Select an "Item".
-Repeat steps "A to C" as applicable.
13. -Select the save button.Change status.

-Select the "Change Status" icon.
-Select "New Status" of "Active".
-Enable "Roll New Status to Organizations?".
-Enter a "Memo" (optional).
14. -Select the save button.Add item to a storeroom (optional).

-Select "Add Items to Storeroom" from the select action menu.
-Select a "Storeroom".
-Select the OK button.
-Enter a "Default Bin" (optional).
-Select the correct "Stock Category" if the item is either "NS" or "SP" .
-Enter a "Standard Cost" (if applicable).
-Enter a "Current Balance" if known.
-Select the OK button.
5. Given a TAMITenvironment and a list of rotating and non-rotating items, create item Assemble Structure (IAS) so that you have organized these into a hierarchy of items ready to be applied to an asset.


With emphasis on performing the following tasks:
1. Access the "Item Master" from the "Inventory" module.
2. Find the rotating item to be used as the top level of the IAS.
1. Select the "Item Assembly Structure" tab.
2. Select the "New Row" button in the Children" table window.
3. Select an "Item".
4. Enter a "Quantity" according to the clients data requirements.
5. Enter a "Remarks" (optional).
6. Repeat steps A to F as applicable.
7. Create child IAS.

-Select the child to have child assigned, or drill down the hierarchy.
-Select the "Detail Menu" button from the "Item" field.
-Select the "Move to xxxx" option.
-Find the rotating item to be used as the top level of the IAS.
-Select the "Item Assembly Structure" tab.
-Select the "New Row" button in the Children" table window.
-Select an "Item".
-Enter a "Quantity" according to the clients data requirements.
-Enter a "Remarks" (optional).
-Repeat steps i to vi as applicable.
-Select the "Detail Menu" button from the "Belongs To" field.
8. -Select the "Move To xxxx" option.Select the save button.

6. Given TAMIT is installed and set up, organizations created , commodity groups, storerooms, and measure units, create a spare part item and add it to a storeroom.


With emphasis on performing the following tasks:
1. Access the "Item Master" from the "Inventory" module.
1. Select the "New Item Master" button.
2. Enter an "Item" code and a description.
3. Select a "Commodity Group" (optional).

4. -Select a "Commodity Code (optional).Change the "Lot Type" to "LOT" if required by the client's requirements.
5. Select an "Order Unit".
6. Select an "Issue Unit".
7. Select "Add as Spare Part?" check this box
8. Add a vendor.

-Select the "Vendor" tab.
-Select "New Row" button in the "Vendors" table window.
-Select a "Vendor".
-Enter a "Catalog" number (optional).
-Enable "Default Vendor?" (optional).
-Select an "Order Unit".
-Select a "Site" (optional).
-Repeat steps A to F as required.
9. -Select the save button.Add a specification.

-Select the "Specifications" tab.
-Select the "Detail Menu" button and choose "Classify" in the "Classification" field.
-Select the "Select Record" button against the classification to be returned.
10. -Select the save button.Update a specification (optional).

-Select the "Specifications" tab.
-Highlight the row to be updated.
-Update the "Alphanumeric Value", "Numeric Value", or "Table Value" as appropriate.
-Repeat steps A to C as required.
11. -Select the save button.Change status.

-Select the "Change Status" icon.
-Select "New Status" of "Active".
-Enable "Roll New Status to Organizations?".
-Enter a "Memo" (optional).
12. -Select the save button.Add item to a storeroom.

-Select "Add Items to Storeroom" from the select action menu.
-Select a "Storeroom".
-Select the OK button.
-Enter a "Default Bin" (optional).
-Select the correct "Stock Category" if the item is either "NS" or "SP" .
-Enter a "Standard Cost" (if applicable).
-Enter a "Current Balance" if known.
-Select the OK button.
7. Given TAMIT is installed and set up, organizations created, and the parent asset has been created, associate a child asset with a parent asset, so that the association has occurred.


With emphasis on performing the following tasks:
1. Access the Asset application.
1. Determine the parent asset by searching for it using the search functionality
2. Note the Assetnum
3. Click on insert and enter data for the Child Asset

-Asset number
-Asset description
-Location (optional)
-Any other relevant asset dataEnter the Parent Assetnum in the Parent field
2. 3. Save the record.

8. Given a TAMIT environment and an item set, classifications, vendor and images, create an active service item, so that a new service item is created and is ready for use.


With emphasis on performing the following tasks:
1. Access the Service Items application from the Inventory module.
2. Create a service item.
1. Select the "New Service Item" button.
2. Enter a "Service Item" ID and a description.
3. Select a "Commodity Group" (optional).
4. Select a "Commodity Code" (optional).
5. Select "Prorate" checkbox (optional).
6. De-select "Inspection Required?" (optional).
7. Select the save button.
3. Add an image.
1. Select "Add/Modify Image" from the select action menu.
2. Select the "Browse" button.
3. Find an image from the directory list.
4. Select the "Open" button.
5. Select the OK button.
6. Select the save button.
4. Add a vendor.
1. Select "New Row" button in the "Vendors" table window.
2. Select a "Vendor".
3. Enter a "Catalog" number (optional).
4. Enable "Default Vendor?" (optional).
5. Select an "Order Unit".
6. Select a "Site" (optional).
7. Repeat steps A to F as required.
8. Select the save button.
5. Add a specification.
1. Select the "Specifications" tab.
2. Select the "Detail Menu" button and choose "Classify" in the "Classification" field.
3. Select the "Select Record" button against the classification to be returned.
4. Select the save button.
6. Update a specification.
1. Select the "Specifications" tab.
2. Highlight the row to be updated.
3. Update the "Alphanumeric Value", "Numeric Value", or "Table Value" as appropriate.
4. Repeat steps A to C as required.
5. Select the save button.
7. Change status.
1. Select the "Change Status" icon.
2. Select "New Status" of "Active".
3. Enable "Roll New Status to Organizations?".
4. Enter a "Memo" (optional).

9. Given a TAMIT environment and a site, organization addresses, gl accounts, persons and a list of stores from the client, create a storeroom, assign accounting codes and shipping and billing information, so that a new store is created, ready for items to be added.


With emphasis on performing the following tasks:
1. Access the "Storeroom" application from the "Inventory" module.
2. Create a new storeroom.
1. Select the "New Storeroom" button.
2. Enter a "Location" and a description.
3. Enter a valid GL account (leaving no "?") in one ore more of the following fields according to the client's requirements:

-GL Control Account
-Cost Adjustment Account
-Receipt Variance Account
-Purchase Variance Account
-Shrinkage Account
-Invoice Variance Account
-Currency Variance Account
4. -Tool Control AccountDefine an internal storeroom.

5. -Enable the "Use in PO/PR?" checkbox.Enter a "Recent Lead Time Weight in %" (optional).
6. Enable "Default Storeroom?" checkbox (optional).
7. Verify "Ship To Address"

-If not valid, then select correct address from the lookup.
-If no address available for selection then:
-Save the record.
-Access the "Organization" application from the "Administration" module.
-Find the organization and select the "Addresses" tab.
-Select the "New Row" button.
-Enter an "Address Code" and description.
-Enter an "Address".
-Enter a "City".
-Enter a "State/Province".
-Enter a "ZIP/Postal Code".
-Enter a "Country".
-Return to the "Storeroom" application.
-Find the storeroom to be updated.
-Select the "View Details" button on the selected row.
-Select the correct "Ship To Address".
-Select the save button.
10. Given that TAMIT has been installed and system has been setup. Use inventory application as per customer's requirements, so that Inventory application are used successfully to add balance to Item and reorder details.


With emphasis on performing the following tasks:
1. Use the Inventory application to enter, view or modify item balances, costs, bins, and lots and to view master inventories. Used for tracking stocked, non-stocked as well as special order items.
2. In the Inventory application search and select an Item.
3. Add another bin by clicking New Row in the Inventory Balances section.
4. Fill-in data:
1. Specify Bin
2. Specify Current Balance
5. Click the Save button.
6. Click on the Reorder details for the selected item
7. Fill-in data:
1. Specify reorder point
2. Specify Safety stock
3. Specify Economic order quantity
4. Specify Primary Vendor
8. Click the Save button.


11. Given that the TAMIT has been installed and system has been setup. Setup item and adjust the status as per customer's requirements, so that items are operating effectively for the customer.


With emphasis on performing the following tasks:
1. Two or more organization share a set, then the items within that set can be shared across organization.
2. Item Masters are created at the set level.
3. Start the Item Master application.
4. Click New Item Icon.
5. Fill-in data:
1. Specify Item
2. Specify Description
3. Specify Commodity group, Order and Issue unit
6. Click the Save button.
7. Associate item to a store room which is at the site level.
8. Click OK to Save.
9. Click change status to Active.
10. Click the Save button.

12. Given that the TAMIT has been installed and system has been setup. Configure and schedule reorder parameters as per customer's requirements, so that Reorder parameters have been configured and scheduled successfully.


With emphasis on performing the following tasks:
1. Start the Organization application from the Administration module.
2. From the Select Action menu, select Inventory-reorder option.
3. Fill-in data:
1. Specify whether to create approved or unapproved PR or PO for the external requests.
2. Specify whether to create approved or unapproved PR or PO for the internal requests.
3. Specify maximum number of reorder lines per PO/PR.
4. Click the Save button.
5. Select Cron Task Setup from System Configuration - Platform Configuration module.
6. Select the Reorder CronTask and define the schedule.
7. Click the Save button.
8. Activate and run ReorderCronTask.

13. Given that TAMIT has been installed and basic system data has been set up, create or change a new or existing company's information, so that the issues and transfers are made according to customer data.


With emphasis on performing the following tasks:
1. Start the issues and transfers application.
2. From the list tab choose a storeroom from which to issue or transfer.
3. If applicable, press the select items for return button to choose an item to return from the inventory in that storeroom.
4. If applicable, press the select reserved items button to choose items from the reserved items inventory in that storeroom.
5. If applicable, press the select assets spare parts button to choose items from the assets spare parts inventory in that storeroom.
6. If applicable, press the new row button to create a new issue in that storeroom.
1. Select the line type of tool or item in the line type drop down list.
2. Select an item from the Item select value dialog.
3. Select a rotating asset from the rotating asset select value dialog.
4. Select a condition code from the condition code search dialog
5. Indicate if the issue is from outside using the Outside? check box.
6. Locate a bin from the bin search dialog.
7. Locate a lot from the lot search dialog.
8. Assign a quantity in the quantity dialog.
9. Fill in charge information in the charge information area.

-Validate the site for the charge to information using the search dialog.
-Locate the related work order using the work order select value dialog.
-Set the location using the location select value dialog.
-Locate the related asset using the asset select value dialog.
-Locate the related GL Debit Account using the GL debit account search dialog.
-Locate the related GL Credit Account using the GL credit account search dialog.
-Record the issued to information using the select value dialog.
-Record the request information in the provided dialog.
-Locate the related requisition using the select value dialog.
10. -Record the requisition line using the provided dialog.Document the transaction details.

-Select the transaction type using the search dialog.
-Record the correct new physical count using the provided dialog.
-Record the date information for the new physical count date using the date dialog.
-Record the entered by information in the provided dialog.
Accept the default provided Actual Date information or change it using the provided date dialog.Using the transfer out or transfer in tab, record the required information about the item to be transferred in or out.
7.
1. Select PO items for transfer using the select PO items button
2. Select items for transfer using the select items for transfer button
3. Select asset spare parts for transfer using the select asset spare parts button
4. If doing a transfer in, you can select the PO items in transit using the select PO items in transit button.
8. Press the save transaction button to save the record.

Note: If you are transferring an item or tool between storerooms within a site or across sites within one organization, you can do so with or without an internal purchase order. If you are transferring an item or tool across organizations, you must have an internal purchase order and the organizations must share the same item set. You can also transfer an item from the Inventory application using the Transfer Current Item action.


Section 3: Contracts

1. Given that the IBM Tivoli Asset Management for IT (TAMIT) has been installed and system has been setup. Explain the different types of Contract. There are 5 types of contracts; they are Purchase, Lease/Rental, Labor, Warranty and Software contracts, so that the purpose for each contract type has been defined.



With emphasis on performing the following tasks:
1. Contracts are defined at the organizational level. A Purchase order is created for a site but can use contracts defined for the organization to which the site belongs.
2. Purchase Contract:
1. Used to define contracts with outside vendors, and provide detailed information about a contact's contact information or shipping and financial terms.
2. Used for creating price, blanket, or purchase type contracts
3. Lease/Rental Contract:
1. You use the Lease/rental contracts application located in the contracts module to define overall terms and conditions of an agreement between vendor and a customer regarding one or more rotating assets.
4. Labor Contract:
1. Define contract terms and conditions for one or more Labor records, for external or contracted labor identified by vendor labor records.
5. Warranty Contract:

Defines agreements to maintain one or more assets with an outside service provider for a fee or scheduled set of payments and tracks warranty information and locations by time or meter.
6. You also use a warranty contract to create a service contract. A service contract indicates that an outside service provider maintains one or more assets. Payment for service can be made with a single fee or schedule set of payments.Software Contract:
1. Define software license contract with terms and conditions.

2. Given that the IBM Tivoli Asset Management for IT has been installed and system has been setup, create a master contract as per customer's requirements, so that the master contract has been created.


With emphasis on performing the following tasks:
1. Start the Master contracts application from Contracts module.
2. Fill-in data:
1. Specify description and company
2. Select one or more sites from the select action menu. All approved Master Contracts must be authorized to be used with one or more sites.
3. Approve the Contract.
4. From select Action choose Create Associated Contract.

-Create a PURCHASE contract
5. -Enter descriptionFrom select Action choose Create Associated Contract.

-Create a LEASE contract
6. -Enter descriptionFrom select Action choose Create Associated Contract.

-Create a WARRANTY contract
-Enter descriptionClick the Save button.
3. 4. The new master contract is created with a status of DRAFT. After being created and approved, Master contracts cannot be directly changed. They must be changed by creating a revision.

3. Given that the IBM Tivoli Asset Management for IT has been installed and system has been setup, create terms and conditions as per customer's requirements, so that the terms and conditions have been created to meet the customer's requirements.


With emphasis on performing the following tasks:
1. Start the Terms and Conditions application - available from both the Contracts module and the Purchasing module.
2. Fill-in data:
1. Specify Liability concerns
2. Specify Shipping and handling details
3. Specify delivery time expectations
3. Click the Save button. Terms and Conditions is a single-page application with no tabs or Select Action menu.

4. Given that the IBM Tivoli Asset Management for IT has been installed and system has been setup. Create a contract as per customer's requirements, so that the contract has been created.


With emphasis on performing the following tasks:
1. Start one of the Contract applications (Purchase, Lease/Rental, Labor, Warranty or Software contracts.
2. Fill-in data:
1. Enter contract description
2. Select contract type
3. Select vendor
4. Associate Master Contract (optional)
5. Associate terms and conditions

@Click the Save button.


Section 4: Purchasing

1. Given that IBM Tivoli Asset Management for IT V7.1(TAMIT) has been installed and basic system data has been set up, create company information, so that a company has been setup according to customer data.


With emphasis on performing the following tasks:
1. Create a company set
1. Go To the Sets application
2. Click the New Row button
3. Enter the following data:

-The company set name and description
4. -COMPANY in the Type fieldClick the Save Set button
5. Repeat above steps until all required Company Sets have been created.
2. Create a company master/company
1. Go To the Company Master application
2. Click the New Company Master button
3. Enter the following data:

4. -The company master name and descriptionClick the Save Company button
5. Repeat above steps until all required Company Masters/Companies have been created.
3. Modify/add data to company
1. Go To the Companies application
2. Search for company to edit
3. Modify data as necessary
4. Click the Save button
4. Add vendor branch to company
1. Go To the Companies application
2. Search for company to edit
3. Click Branches tab
4. Modify data as necessary
5. Click New Row to create new branch
6. Click the Save button

2. Given that TAMIT has been installed and basic system data has been set up, setup currency codes and/or exchange rates, so that the currency codes and/or exchange rates have been created according to customer data.


With emphasis on performing the following tasks:
1. Create a currency code.
1. Go To the Currency Code application
2. Click the New Row button
3. Enter the following data:

4. -Currency code name and descriptionClick the Save Set button
5. Repeat above steps until all required currency codes have been created.
2. Create an exchange rate.
1. Go To the Exchange Rate application (
2. Click the Organization the exchange rate is to be added
3. Click the New Row button
4. Enter the following data:

-Convert from Currency
-Convert to Currency
-Exchange Rate
-Active Date
5. -Expiration DateClick the Save Set button
6. Repeat above steps until all required exchange rates have been created.

3. Given that TAMIT has been installed and basic system data has been setup, setup tax options, so that the tax options have been setup according to customer data.


With emphasis on performing the following tasks:
1. Go To the Organizations application
2. Select the organization to setup tax options
3. Select the Tax Options from the select Action > Purchasing Options drop-down menu.
4. For each tax type tab, modify or enter tax options according to customer data.
5. Click the OK button.

4. Given that TAMIT has been installed and basic system data has been set up, setup purchasing option so that the purchasing options have been setup according to customer data.


With emphasis on performing the following tasks:
1. Go To the Organizations application
2. Select the organization to setup purchasing options
3. Select the PO options from the Select Action > Purchasing Options drop-down menu.
4. Select appropriate options
5. Click the OK button

5. Given that TAMIT has been installed and basic system data has been set up, create desktop requisition so that the desktop requisition has been created according to customer data.


With emphasis on performing the following tasks:

1. Go To the Create Requisitions application.
2. Enter the following data.
1. Requisition number and description
2. Priority
3. Click the Continue button
4. Click the New Row button
5. Enter the following data
1. Line Type
2. Item number
3. Quantity
4. Order Unit
5. Line Cost
6. Currency
6. Click the Continue button
7. Add data as appropriate
8. Click the Submit button
9. Repeat above steps until all required desktop requisitions have been created.

6. Given that TAMIT has been installed and basic system data has been setup, setup purchase requisitions so that the purchase requisitions have been setup according to customer data.


With emphasis on performing the following tasks:
1. Go To the Purchase Requisitions application
2. Click the New PR button
3. Enter the following data:
1. PR number and description
2. Priority
3. Currency
4. Click the Save PR button
5. Click the PR Lines tab
6. Click New Row
7. Enter the following data:
1. Line number
2. Line Type
3. Item number
4. Order Unit
5. Conversion Factor
6. Line Cost
7. Tax
8. Select Charge To information
9. Entered By
10. Entered Date
8. Repeat 4.6.6-4.6.7 steps until all required PR lines have been created
9. Click the Save PR button
10. To change the status:
1. Select Change Status from the Select Action drop-down
2. Select New Status
3. Click OK button
11. Repeat above steps until all required PRs have been created

7. Given that TAMIT has been installed and basic system data has been setup, create request for quotations, so that the request for quotation has been setup according to customer data.


With emphasis on performing the following tasks:
1. Go To the Request for Quotations application
2. Click the New RFQ button
3. Enter the following data:
1. RFQ number and description
2. Priority
4. Click the Save RFQ button
5. Click the RFQ Lines tab
6. Click New Row
7. Enter the following data:
1. Line number
2. Line Type
3. Item number
4. Select Charge To
5. Entered By
6. Entered Date
8. Repeat 4.7.6-4.6.7 steps until all required RFQ lines have been created
9. Click the Save RFQ button
10. To change the status:
1. Select Change Status from the Select Action drop-down
2. Select New Status
3. Click OK button
11. Repeat above steps until all required RFQs have been created.

8. Given that TAMIT has been installed and basic system data has been setup, create purchase orders so that the purchase orders have been setup according to customer data.


With emphasis on performing the following tasks:
1. Go To the Purchase Order application
2. Click the New PO button
3. Enter the following data:
1. PO number and description
2. Priority
3. Currency
4. Click the Save PO button
5. Click the PO Lines tab
6. Click New Row
7. Enter the following data:
1. Line number
2. Line Type
3. Item number
4. Conversion Factor
5. Line Cost
6. Tax
7. Select Charge To information
8. Entered By
9. Entered Date
8. Repeat 4.8.6-4.8.7 steps until all required PO lines have been created.
9. Click the Save PO button

To change the status:
1. Enter Vendor
2. Select Save PO button
3. Select Change Status from the Select Action drop-down
4. Select New Status
5. Click OK button
10. Repeat above steps until all required POs have been created.

9. Given that TAMIT has been installed and basic system data has been setup and purchase orders have been created to customer data, setup receipts to meet the customer requirements, so that receipts have been setup.


With emphasis on performing the following tasks:
1. Go To the Receiving application
2. Select the PO with which the items being received are associated.
3. If Rotating Item:

Click Select Ordered Items button
Select PO Lines to receive
Click OK
Click the Save Button
From the Select Actions menu Select Receive Rotating Items
Select Assets, and autonumber, enter serial numbers if appropriate.
Click OK.
4. Click the Save button.If Service Receipts, Click Service Receipts.
1. Click Select Ordered Services button.
2. Select PO lines to receive.
3. Click OK.
4. Click the Save button.
5. If Material Receipts.
1. Click Select Ordered Items button.
2. Select PO lines to receive.
3. Click OK.
4. Click the Save button.
6. Repeat above steps until all required Receipts have been completed.

10. Given that TAMIT has been installed and basic system data has been setup, create invoices, so that invoices have been created according to customer data.


With emphasis on performing the following tasks:
1. Go To the Invoices application
2. Click the New Invoice button
3. Enter the following data:
1. Invoice number and description
2. Type
3. Entered By
4. Entered Date
5. Company
6. Currency
4. Click the Save Invoice button.
5. Click the Invoice Lines tab.
6. Click New Row.
7. Enter the following data:
1. Line Type
2. Item
3. Entered By
4. Entered Date
8. Repeat 4.10.6-4.10.7 steps until all required invoice lines have been created.
9. Click the Save Invoice button
10. To change the status:
1. Select Change Status from the Select Action drop-down
2. Select New Status
3. Enter Status Date
4. Click OK button
11. Repeat above steps until all required Invoices have been created

11. Given that TAMIT has been installed and basic system data has been setup, setup the approval limits and tolerances for the security groups so that the set of limits and tolerances have been created according to customer data.


With emphasis on performing the following tasks:
1. Go To the Security Groups application.
2. Select the Group to setup limits and tolerances.
3. Click the Limits and Tolerances tab.
4. Click New Row.
5. Select the Organization.
6. Enter the appropriate limit and tolerance data.
7. Click the Save button.
8. Repeat above steps until all required limits and tolerances have been created.


Section 5: Resources

1. Given a IBM Tivoli Asset Management for IT V7.1(TAMIT) environment, various skill levels, labor rate contracts, companies and premium pay codes, assign these so the a craft record is created.


With emphasis on performing the following tasks:
1. Access the Craft application from the Administration module and Resources sub-module.
2. Create a new craft record.
1. Select new craft button.
2. Enter a craft ID and a description.
3. Enter a "Standard Rate".
4. Select the save button.
3. Assign a skill level.
1. Select the "New Row" button in the Skill Levels table window.
2. Select a skill from the skill field lookup.
3. Enter a skill description (if applicable).
4. Enter a "Skill Level Rank".
5. Enter a "Standard Rate".
6. Select the save button.
7. Repeat steps A to F as applicable.
4. Assign Outside Rates.
1. Select the "New Row: button in the Outside Rates table window.
2. Select a skill from the "Skill" field lookup.
3. Select a vendor from the "Vendor" field lookup.
4. Select a contract from the "Contract" field lookup (optional).
5. Enter a standard rate (if applicable).
5. Assign a premium pay.
1. Select the "New Row" button.
2. Select "Premium Pay Code".
3. Alter the "Rate" (optional).
4. Change the "Rate Type" (optional).
5. Enable the "Inherit Rate from Craft ?" checkbox (if applicable).
6. Create a new premium pay code.
1. Select "Manage Premium Pay Code" from the action menu.
2. Select the "New Row" button.
3. Enter a "Premium Pay Code" and a description.
4. Enter a "Default Rate".
5. Select a "Default Pay Rate".
6. Enable "Apply to New Crafts ?" checkbox (if applicable).
7. Repeat steps A to F as required.
7. Select the save button.

2. Given a TAMIT environment, crafts, qualifications, and locations have been set-up, associate these to create a new labor record, so that a new labor has been created with a craft associated. (Optional a valid qualification assigned.)

.

With emphasis on performing the following tasks:
1. Access the Labor application from the Administration module and Resources sub-module.
2. Create a new labor record.
1. Select the "New Labor" button in the "Crafts" table window.
2. Enter a "Labor" code.
3. Select the "Yes" button if "A person record does not exist for xxxx. Would you like to create one?" dialogue appears.

-Enter a "First Name".
-Enter a "Last Name".
-Enter a primary phone (optional).
4. -Enter a primary email (optional).Enter a supervisor (optional).
5. Enter a "Work Site" (optional).

6. -Enter a "Work Location" (optional).Select the save button.
3. Associate a craft record.
1. Select the "New Row" button.
2. Select the "Craft" from the craft field.
3. Enable "Inherit Rate from Craft ?" checkbox (if applicable).
4. Change the "Rate" if step C is not selected (optional).
5. Repeat steps A to D.

6. -Enable "Default Craft for Labor ?" (if applicable).Select the save button.
4. Associate a qualification.
1. Select the "New Row" button in the qualification table window.
2. Select a "Qualification".
3. Enter a "Certificate" number(if required).
4. Enter a "Validation Date".
5. Enter a "Effective Date".
6. Enter a "Evaluation Method".
7. Enter the "Validation By".
8. Enter the "Issuing Authority".
9. Repeat steps A to H as applicable.
10. Select the save button.
5. Update a qualification.
1. Select the "Qualification" tab.
2. Highlight the applicable qualification to be update.
3. Select the "Extend/Renew Qualification" button.
4. Enter a "Certificate" number(if required).
5. Enter a "Validation Date".
6. Enter a "Effective Date".
7. Enter a "Evaluation Method".
8. Enter the "Validation By".
9. Enter the "Issuing Authority".
10. Select the OK button.
11. Select the save button.
6. Inactive a qualification.
1. Select the "Qualification" tab.
2. Highlight the applicable qualification to be update.
3. Select the "Change Qualification Status" button.
4. Select the "Inactive" status in the "New Status" field.
5. Enter a memo.
6. Select the OK button.
7. Select the save button.
7. Inactive a labor.
1. Find the labor to be inactived.
2. Select the "Change Status" button.
3. Select the "Inactive" status in the "New Status" field.
4. Enter a memo.
5. Select the OK button.
6. Select the save button.

Note: The sequence here is important.
3. Given a TAMIT environment and an organization, define and assign shift(s) and also non-working time(s), create a calendar, so that a calendar has been created with at least one shift applied.


With emphasis on performing the following tasks:
1. Access the Calendars application from the Administration module.
2. Create a new calendar record.
1. Enter a "Calendar" ID and a description.
2. Enter a "Start Date".
3. Enter a "Finish Date.
4. Select the save icon.
3. Define/Apply Shifts.
1. Select "Define/Apply Shifts" from the action menu.
2. Select the "New Row" button.
3. Enter a "Shift" name.
4. Enter a shift description.
5. Select the "Start Day".
6. Define the number of "Days in Pattern"
7. Select the "Define Pattern" button.
8. Enter a "Start Time" and an "End Time.
9. Alter the "Work Hours" if applicable.
10. Select the OK button.
11. Enable the checkbox against the "Shift" to be applied.
12. Select the "Apply Shift(s)" button.
13. Select the OK button, twice.
14. Repeat step A to M for additional shifts.
15. Select the save button.
4. Define/Apply Non-Working Time.
1. Select "Define/Apply Non-Working Time" from the action menu.
2. Select the "New Row" button.
3. Enter a description.
4. Select the "Start Date".
5. Select the "End Date.
6. Select the "Type" of non-working time.
7. Enable the checkbox against the "Non-Working Time" to be applied.
8. Select the "Apply" button.
9. Repeat steps A to H for additional "Non-Working Time".
10. Select the OK button.
11. Select the save button.
5. Alter existing work periods.
1. Select the "Work Periods" tab.
2. Enable the filter on the "Work Periods" table window.
3. Query for the date(s) as applicable.
4. Alter the "Start Time", "End Time", or/and "Work Hours" as applicable on the date(s).
5. Enter a "Notes".
6. Select the save button.

4. Given a TAMIT environment and qualification type, associate crafts or tools to create an active qualification, so that an active qualification has been created.


With emphasis on performing the following tasks:
1. Access the Qualification application from the Administration module and Resources sub-module.
2. Create a new qualification record.
1. Select the "New Qualification" button in the "Qualification" tab.
2. Enter a "Qualification" code and a description.
3. Select a "Qualification Type".
4. Select the save record.
3. Determine the "Certificate Information".
1. Enable the "Certificate Required ?" (if applicable).
2. Enter the "Evaluation Method" (optional).
3. Enter the "Issuing Authority" (optional).
4. Enter the "Duration" of the certification (optional).

-Select the "Duration Period".
Enter the "Required Use Length" (optional).
-Select the "Required Use Period".Determine the "Required Craft and Skill Levels".
4.
1. Select the "New Row" button in the "Required Craft and Skill Levels" table window.
2. Select the craft (required) and skill level (optional).
3. Repeat steps A to B as required.
4. Select the save button.
5. Determine the "Tools That Require This Qualification".
1. Select the "New Row" button in the "Tools That Require This Qualification".
2. Select the "Tool" in the tool field lookup.
3. Repeat steps A to B as required.
4. Select the save button.


Section 6: Work Management

1. Given that IBM Tivoli Asset Management for IT V7.1(TAMIT) has been installed and the basic system data has been set up, define and set up failure codes, so that the failure class is created with all the related problems, causes and resolutions.


With emphasis on performing the following tasks:
1. Open the Failure Code application.
2. Click the New Failure Code Class button.
3. Enter the new failure code class and description
4. Enter the Problem, by clicking on the New Row button, entering the data and saving.
5. Enter the Cause by clicking on the New Row button and entering the data, be sure that it is related to the correct Problem
6. Enter the Remedies by clicking on the New Row button and entering the data, be sure that it is related to the correct Problem.
7. Save the record.
8. Repeat for all additional Causes and Remedies for the respective Problem.

2. Given that TAMIT has been installed and the basic system data has been set up, describe when the work order, change, release and activities applications would be used, so that the functionality provided by the different applications has been described.


With emphasis on performing the following tasks:

Differentiating work orders, changes, releases and activities
1. Work orders are high level work requirements that can include safety plans, meters, and failure reporting. Preventative Maintenance generation will only generate work orders.
2. Changes are high level work requirements for Change Management, and the functionality includes Change Windows, Impact Analysis.
3. Releases are a bundled set of changes applied in Release Management.
4. Activities are low level work requirements that are a sub set of the Work Order, Change or Release. These reflect individual tasks or operations and track progress at this lower level. They do not explicitly have order functionality, but inherit this from the high level work requirement record.

3. Given that TAMIT has been installed and the basic system data has been set up, define new work order actions that allow repeated use of work plans, modification of related Asset records and work order responsibilities, so that the functionality in work orders that allows related assets to be updated has been explained.


With emphasis on performing the following tasks:
1. Create Job Plan from Work Plan. This allows a work plan that has been built in the Work Order to be used as a template for future work orders, by saving it as a job plan.
2. Move/ Modify/ Swap. This allows all assets that are associated to a work order to be moved to another site and location or location as part of the operation of a work order. It also allows all those assets to be associated with one or more custodians / users as part of the work order operation. The same also applies to all associated assets to have their specifications modified as part of the work order operation. Location specifications can also be modified.
3. Select Owner / Take Ownership. An owner or Owner Group can be selected as the owner for the work order record.

4. Given that TAMIT has been installed, the basic system data has been set up, and assets have been set up, detail how to add tasks to work order, so that the result is a work plan available for approval before any work is started.


With emphasis on performing the following tasks:
1. Open the Work Order application.
2. Insert new record and enter the following data:
1. 6.4.2.1 Description
2. 6.4.2.2 Asset
3. 6.4.2.3 Work Type
3. Save the data. Do NOT change the work order status.
4. Go to the Plans tab. This data cannot be entered if the work order status is APPR.
5. Under the Tasks for Work order section click on the New Row button.
6. The Task number should have automatically have been generated. Enter a Description, Sequence number, and any of the other fields that data is available for.
7. In the lower section enter any labor, materials, tools or services that related to this task. Save the record.
8. Repeat the above process 6.4.5 and 6.4.6 for any subsequent tasks.

5. Given that TAMIT has been installed and the basic system data has been set up, define how flow control determines task status, so that how flow control can be used to change the status of tasks on a work order has been explained.


With emphasis on performing the following tasks:
1. Flow control is designed for automating sequential tasks on a work order, and is usually used in building a Job Plan, providing predictable results.
2. Flow control automates tasks by setting the following task to the status of INPROG when the preceding task has been set to status COMP.

6. Given that TAMIT has been installed, the basic system data has been set up, and assets have been set up, define how Crafts or Labor are assigned to the Work Order, so that a work plan with labor or crafts identified for performing the work, with durations and appropriate skill levels has been created.


With emphasis on performing the following tasks:
1. Open the Work Order application.
2. Insert a new record and enter the following data:
1. Description
2. Asset
3. Work Type
3. Save the data. Do NOT change the work order status.
4. Go to the Plans tab. This data cannot be entered if the work order status is APPR.
5. Under the Tasks for Work order section click on the New Row button.
6. The Task number should have automatically been generated. Enter a Description, Sequence number, and any of the other fields that data is available for.
7. In the lower section enter any labor, or a craft to perform the task.

8. Click on the Select Craft button to add a generic craft, as opposed to a specific person. This is currently a plan, and therefore crafts are better suited Select a Craft and ensure the skill level meets the minimum required. Add the time required to perform the task and any other additional details as necessary, ensuring the appropriate craft line is tied to the relevant task line .
9. Repeat the above process 6.6.8 and 6.6.9 for any subsequent labor requirements.
10. Save the record.
11. If the labor person is known who will be performing the task, then click on new row, and enter the labor ID for the task, duration and save the record.

7. Given that TAMIT has been installed, the basic system data has been set up, assets and work orders have been created, detail how actual labor is reported, so that an easy way for all parties to enter their own labor time to the appropriate work orders without having to deal with the complexity of a work order has been created.


With emphasis on performing the following tasks:
1. Open the Labor Reporting application and click on the New Row button.
2. Enter the following data
1. Labor Id
2. Craft
3. Start time / hours
4. Rate
5. Work order
3. Save the data. Do NOT change the work order status.
4. To find all the hours submitted by one person, use the search functionality entering the labor ID. Save the record.
5. To enter time by work order use the button on the toolbar and select a work order.
6. To enter time by contract or vendor select or ticket the relevant button on the toolbar and enter the data into the relevant fields having specified a valid contract/vendor or Ticket. Save the record. The Task number should have automatically been generated. Enter a Description, Sequence number, and any of the other fields that data is available for.

8. Given that TAMIT has been installed, and the basic system data has been set up, define the various methods of reporting actual costs, so that a variety of ways in which various costs incurred against work orders can be entered into the system.


With emphasis on performing the following tasks:
1. Labor can be reported through the work order application, the labor reporting and the quick reporting application,
2. Materials can be reported through the work order, and quick reporting applications. Issuing materials from a storeroom to a work order can also successfully log materials used. If the material is a direct receipt material, by receiving against the purchase order and the work order the materials will be recorded.
3. Tool use can be reported using the work order, and quick reporting functionality. In addition to this, as the tools are checked out from a tool room and returned to a tool room, and time is recorded against a work order, the appropriate costs can also be associated with the work order. If a purchase order for tool rental has been created, then by completion of this, the cost can also be logged.
4. Services are recorded against a work order through the receipt of a purchase order for services that has been duly received against a work order.

9. Given that TAMIT has been installed, the basic system data has been set up, assets and work order have been created, detail how downtime is reported, so that the asset Asset Up is now unchecked, and downtime will be reported on.


With emphasis on performing the following tasks:
1. Open the Asset application and select an asset using the search functionality.
2. Check that the Asset Up check box is checked.
3. From the Select Action menu, select the Report Downtime option and enter the following data
1. Change status
2. Status time
3. Downtime code
4. Downtime type OR
4. Select Report downtime and enter
1. Report Downtime
2. Start and End Dates
3. Hours
4. Downtime Code
5. Downtime type.
5. Save the record. .
6. Return to the same asset record. Check the status of the Asset Up? field. This should now be unchecked.


Section 7: Assets Reconciliation

1. Given that the IBM Tivoli Asset Management for IT V7.1(TAMIT) has been installed and system has been setup, as well as the Integration Composer has been installed. Then establish the mapping/cartridge between the discovery tool and the deployed asset tables per the clients requirements so that when the Integration Composer is run the discovered data is loaded into the deployed asset tables.


With emphasis on performing the following tasks:
1. Set up the integration adapter for the specific client discovery tool.
2. Updating the TAMIT Variables table.
3. Verifying the appropriate level of depth for deployed asset data imports.
4. Installing a data schema for source deployed assets data using database scripts.
5. Defining a data source connection.
6. Installing a data schema for target data using schema files.
7. Finalizing the target data schema.
1. Select Data Set Creating a mapping for source data
2. Select Data Set 2 Attribute
8. Setting up for importing actual Deployed assets.
1. Add adapter files to the Integration Composer installation directory.
2. Install the data schema for the source actual asset data using database scripts.
3. Define a data source connection for the source actual asset data.
4. Install the data schema for the target actual asset data.
5. Finalize the target actual asset data schema.
6. Create a mapping for actual asset data
7. [Optional] Modify mapping expressions.
8. Execute the mapping.

2. Given that the IBM Tivoli Asset Management for IT has been installed and system has been setup, as well as authorized assets and the Integration Composer has created deployed assets then, create a Link Rule based on a customer's requirements, such as serial number so that assets and deployed assets can be linked for reconciliation processes.


With emphasis on performing the following tasks:
1. Start the Link Rule application.
2. Fill-in data:
1. Click on the New Link Rule icon
2. Select the Data Set Object to Asset
3. Select Data Set Attribute
4. Select Data Set 2 Object
5. Select Data Set 2 Attribute
3. Click the Save button.

3. Given that the IBM Tivoli Asset Management for IT has been installed and system has been setup. This would also include that authorized assets are established and the Integration Composer has created deployed assets then, ensure a link rule has been created then define a Comparison Rule based on a customer's requirements, for example software that is issued and deployed and you would like to compare for the difference for compliance purposes, so that a comparison rule is created that can be added to a reconciliation task.



With emphasis on performing the following tasks:
1. Open the Comparison Rule application.
2. Fill-in data:
1. Click on the New Comparison Rule icon
2. In the Comparison field, enter the name that you want to assign to the comparison rule. This name is the unique identifier of the comparison rule.
3. If appropriate, in the description field, enter a brief description of the comparison rule. To enter additional information, click Long Description.
4. In the Type of Reconciliation section, in the Data Set 1 field, click Select Value to select the appropriate data set. The application automatically populates the Data Set 2 field with the corresponding data set. For example, if you select ASSET for Data Set 1, the application displays DEPLOYED ASSET for Data Set 2.
5. Select one of the following options:

-To create a Data Set 1 filter, see Create a Data Set 1 Filter.
-To create a Data Set 2 filter, see Create a Data Set 2 Filter.
-To create a matches found definition, see Create a Matches Found Clause.
-To create an attributes equality definition, see Create an Attributes Equality Clause.
@When you complete all components of the comparison rule, click Save Comparison Rule to save the comparison rule.
4. Given that the IBM Tivoli Asset Management for IT has been installed and system has been setup. This would also include that authorized assets are established and the Integration Composer has created deployed assets then, define a Software Conversion based on a customer's requirements, because discovery tools that collect information about deployed information technology assets do not use consistent naming conventions. Define a standard target software name and specify the variations of the software name to translate to the target name when the system displays software data for deployed assets, so that a software conversion, with variant and target has been created which defines a standard target software name and specify the variations of the software name to translate to the target name when the system displays software data for deployed assets.


With emphasis on performing the following tasks:
1. Open the software conversion application.
2. Fill-in data:
1. Click on the New Software Conversion icon
2. In the Target Software Name field, type the target name for the new software conversion.
3. If appropriate, in the Compliance Setting field, click Select Value to enter a compliance setting for the software conversion. Either leave the field blank or select one of the following options:

-Authorized-approved software application for use
4. -Prohibited - Software application not approved for use. If appropriate, use the following procedure to add a variant for the software name.

-In the Software Variant table window, Click New Row. The Row Details open
-In the Software Variant Field, enter a variant of the software name that you want to translate to the target software name specified.
-If appropriate you repeat these steps to add additional variants.To save the conversion, click save software and the record for software conversion is recorded.
3.

5. Given that the IBM Tivoli Asset Management for IT has been installed and system has been setup. This would also include that authorized assets are established and the Integration Composer has created deployed assets then, create a Task Filter based on a customer's requirements, to filter data from Assets or Deployed. So, that a Task Filter record has been created which specifies a subset of objects that need to be evaluated when executing a reconciliation task.


With emphasis on performing the following tasks:
1. Open the Task Filter application.
2. Fill-in data:
1. Click on the New Task Filter icon
2. In the Filter field, enter the name you want to assign to the filter. The name entered in this field is a unique identifier for the task filter.
3. If appropriate, in the Description field, type a description. To enter additional information, click Long Description.
4. In the Filter Type field, click Select Value and select a filter type from the Select Value dialog box. The value that you select populates the Filter Type field.
5. In the Task Filter Clauses table window, click New Row. The Row Details open
6. In the Attribute field, click Select Value and select an attribute from the Select Value dialog box. The value that you select populates the Attribute field.
7. In the Value field, enter a value for the attribute selected in the preceding step

8. The system uses SQL LIKE as a default comparison operator. If you enter only the word notebook in the field, the system includes all instances where the word notebook occurs anywhere within the string of characters. If you want the system to use only the exact value specified, you must include an equals sign (=) as the first character in the field. For additional information about using equals signs and wildcard characters when specifying a value, see Using Wildcards and Equals.If appropriate, repeat steps 5 through 7 to enter additional attributes and values for the task filter.

You can create multiple attribute clauses for a task filter. If you create multiple clauses that specify different attributes, the system processes the clauses using logical AND between the clauses. If you create clauses that use the same attribute, the system processes the clauses using logical OR between clauses.Click Save Task Filter to save the task filter.
3.

6. Given that the IBM Tivoli Asset Management for IT has been installed and system has been setup. This would also include that authorized assets are established and the Integration Composer has created deployed assets then, Verify that deployed assets have been populated to the tables by reviewing the data in the Deployed Assets/Computers application.


With emphasis on performing the following tasks:
1. Open the Deployed Assets/Computers application.
2. From the List tab, click Advanced Search. The system displays the Advanced Search menu.
3. Click More Search Fields. The system displays the More Search Fields dialog box.
4. Enter or select a value for the fields you want to use in the search.
1. Fields on the More Search Fields dialog box that are represented by check boxes in the application require you to enter a Y (selected check box) or N (cleared check box) value.
2. To narrow the number of search returns, enter values in multiple fields
5. Click one of the following buttons:
1. Click Find to perform the search. The system displays the search results in the List tab table window.
2. Click Clear to clear all the fields in the More Search Fields dialog box with the exception of the default Organization field or Site field value.
3. Click Cancel to return to the List tab without performing a search.
6. To open a Deployed asset record, click on Computer name which is first column and is always underlined such as a hyperlink.


7. Given that the IBM Tivoli Asset Management for IT has been installed and system has been setup. This would also include that authorized assets are established and the Integration Composer has created deployed assets. As well as, a link rule, at least one comparison rule have been created and established as part of a Reconciliation cron task to be manually activated or automatically based on an clients requirements. Thus it is possible to review and begin to work the reconciliation or link results. So that a list of reconciliation results to be used to record information about how to resolve discrepancies between authorized asset and deployed asset data has been created.


With emphasis on performing the following tasks:
1. Open the Assets Reconciliation results application.
2. In the Asset Reconciliation Results application, on the List tab, select the asset reconciliation result record that you want to view. The application displays the selected reconciliation result record on the Asset Reconciliation Result tab.
3. If you want to view only link rule failure or comparison rule results, you can use the advanced search feature to select either link results or comparison results. For more information about using advanced search features, see Use More Search Fields.
4. Open the Asset Link Results Application
5. In the Asset Reconciliation Results application, on the List tab, select the asset link result record that you want to view. The application displays the selected link result record on the Asset Link Result tab.
6. If appropriate, you can use the Detail Menu in the Asset field to perform the following actions:
1. view Classifications
2. view Attributes
3. navigate to the Assets application


8. Given that the IBM Tivoli Asset Management for IT has been installed and system has been setup, and the basic system data has been established, you can create a cron task, which will allow you to schedule or manually kick off the reconciliation tasks, and rules which were established based on client requirements. So that an active Cron Task to run link rules, comparisons and provide results of the links and compares has been created.


With emphasis on performing the following tasks:
1. Start the Cron Task Setup application.
2. Fill-in data:
1. Click on the reconciliation Cron task that ships out of the box
2. This will open the reconciliation cron task for editing.
3. To create a new cron task instance
1. From the List tab, select the cron task definition that you want to create an instance for. The parameters for that cron task are shown. Ensure that the cron task has FULL access because you cannot add new instances to cron task definitions that are READONLY or MODIFYONLY.
2. From the Cron Task tab, click either New Row to define a new instance or Duplicate to copy an existing instance.
3. Type a name in the Cron Task Instance Name field.
4. Click Set Schedule.
5. Create a schedule. To specify times, enter the time, a space, and AM or PM. For example: 2:00 PM. Click Preview to see the first 20 occurrences of this interval. Click OK.
6. When you click OK, the date is shown as a string in the Schedule field. Do not edit the set string in the Schedule field. Always use the Set Schedule dialog to make changes.
7. Select a user with the necessary privileges from the Run as User field. Ensure that the selected user has access for the actions that are performed by the cron task.
8. Select the Active? Check box.
9. Click Save Cron Task Definition.
10. From the Select Action menu, select Reload Request.
4. Select the instance, and then click OK. The cron task can now be run.


Section 8: Service Requests

1. Given that IBM Tivoli Asset Management for IT V7.1(TAMIT) has been installed and system has been setup, create a Service Request as per customer's requirements, so that a service request has been created.


With emphasis on performing the following tasks:
1. Start the Service Request application.
2. Insert a record and fill-in data:
1. Select reported person
2. Select Affected person
3. Specify Summary and description
4. Select classification
5. Assign owner or owner group. On assigning owner/owner group, the ticket status automatically changed to "queued".
3. Click the Save button.

2. Given that the TAMIT has been installed and system has been setup, create Ticket Template using the Ticket Templates application, so that the Ticket Template has been created as per customer's requirements.


With emphasis on performing the following tasks:
1. Start the Ticket Template application.
2. Insert a record and fill-in data:
1. Specify a name for the Template.
2. Select class for the template. Ticket template can be created for Service request, Incident, Problem or Service catalog.
3. Select Owner group, owner, organization and classification.
4. Select ticket status, changes the status of the ticket when applied.
5. Enter activities.
6. Change status of the Ticket template to active. Only active templates can be applied.
3. Click the Save button.

3. Given that the TAMIT has been installed and system has been setup, create a SLA as per customer's requirements, so that an SLA has been setup successfully.


With emphasis on performing the following tasks:
1. A service level agreement is a written agreement between service provider and customer that documents the agreed-upon levels of service.
2. Start the Service Level Agreements application.
3. Insert a record and fill-in data:
1. Specify a description for SLA
2. Select object it applies to (Example: Incident, Problem or Workorder)
3. Specify Site, Classification, start date and end date
4. Select a calendar
5. Specify a commitment
6. Specify one or more escalation points (Optional)
7. Specify any additional SLA criteria. Enter value priority=1. (Optional)

@Click the Save button.
4. Given that the TAMIT has been installed and system has been setup and SLA has been previously created, apply a SLA as per customer's requirements, so that SLAs have been applied.


With emphasis on performing the following tasks:
1. To apply an SLA means to associate an SLA with a Ticket, Workorder or Activity record. When an SLA is applied to a record, the record can be tracked part of an SLA monitoring process. SLA can be applied to any TAMIT application that is enabled for SLA. SLA can be applied in several ways:
2. Apply an SLA automatically.

Fill-in data:
1. Route workflow for a ticket
2. Enter Priority=1, Site, and select a Classification
3. Previously created SLA values matches the values in the ticket
4. System will automatically select an SLA and apply it to ticket
5. Target dates are calculated and updated on a ticket
3. Agent apply an SLA through Action menu.

Fill-in data:
1. Start the SR or Workorder application
2. Enter Priority=1, Site, and select a Classification
3. Click select action menu and apply an SLA
4. Previously created SLA values matches the values in the ticket
5. System will select an SLA and apply it to ticket
6. Target dates are calculated and updated on a ticket
4. Agent can view and select/deselect an SLA for activities.

Fill-in data:
1. Start the Activities and Tasks application
2. Open an Activity
3. Select a specific SLA and apply it to the SR or Workorder.
4. Target dates are calculated and updated on a Activity

5. Given that the TAMIT has been installed and system has been setup, create Activities part of a ticket, so that the Activities have been created as per customer's requirements.


With emphasis on performing the following tasks:
1. Activity records describe high level work added directly to SR or Workorder during ticket management process. Activities can be managed from the activities tab in incident or problem application or by using Activities application.
2. Start the SR or Workorder application.
3. Fill-in data:
1. Assign Owner or Owner group for an activity
2. Enter Location, Asset and Classification
3. Report actual labor time spent resolving the incident or problem as well as target and actual work dates.
4. Time tracking - report actual labor time for incident or problem and assign labor and report actual time for activities
5. Change status of the Activity
4. Click the Save button.


Section 9: Other Configuration Options

1. Given that a supported Directory Sever has been installed and configured and the Application Server has been configured for global security, define and configure the files to enable global security in IBM Tivoli Asset Management for IT V7.1(TAMIT), so that TAMIT is configured to use global security.


With emphasis on performing the following tasks:
1. Define Maximo files required to configure to use global security:
1. ibmSMPmaximoapplicationsmaximopropertiesmaximo.properties
2. ibmSMPmaximoapplicationsmaximomaximouiwebwebmoduleWEB-INFweb.xml
3. ibmSMPmaximoapplicationsmaximombowebwebmoduleWEB-INFweb.xml
2. Configure Maximo files to use global security.
1. Add the following property in the maximo.properties file:

-mxe.useAppServerSecurity
-Set the value of the property to 1
2. -Save the fileUncomment the following lines in the ibmSMPmaximoapplicationsmaximomaximouiwebwebmoduleWEB-INFweb.xml file:


BASIC
MAXIMO Web Application Realm
3. Set the useAppServerSecurity setting to 1 in the same file
4. Uncomment the following lines in the in the same file



MAXIMO UI pages
pages accessible by authorised users
/ui/*
GET
POST


MAXIMO UI utility pages
pages accessible by authorised users
/webclient/utility/*
GET
POST


Roles that have access to MAXIMO UI
maximouser


data transmission gaurantee
NONE

5. Save the file.
6. Uncomment the following lines in the ibmSMPmaximoapplicationsmaximombowebwebmoduleWEB-INFweb.xml file:



MAXIMO Report Tool
pages accessible by authorised users
/reporttool/*
GET
POST


Roles that have access to MAXIMO Report Tool
maximouser


data transmission gaurantee
NONE

7. Set the useAppServerSecurity setting to 1 in the same file
8. Save the file
9. Build the Maximo EAR file

-Open a command prompt
-Change to ibmSMPmaximodeployment folder
-Type buildmaximoear
10. -Press EnterDeploy the Maximo.ear file in the appropriate Application Server
3. Setup Synchronization Cron task.
1. Log into Maximo as an Administrative User
2. Go To the Cron Task Setup Application.
3. Complete one of the following steps:

-If WebLogic, set the LDAPSYNC cron task to Active
4. -If WebSphere, set the VMMSYNC cron task to ActiveSet a schedule
5. Define the following parameters for the LDAPSYNC cron task and the VMMSYNC cron task


LDAPSYNC Parameter Description
Credential LDAP credentials
GroupMapping The GROUP XML that the LDAP task uses
Host LDAP connection host
Port LDAP connection port
Principal LDAP principal
SSLEnabled LDAP connection SSL enabled
SynchAdapter LDAP synchronization adapter
SynchClass LDAP synchronization Class
SynchParameter Parameter name, value pairs delimited by comma
UserMapping The USER XML that the LDAP task uses

VMMSYNC Parameter Description
Credential VMM admin credentials
GroupMapping The GROUP XML that the VMM task uses
GroupSearchAttribute VMM search attribute to query group records
Principal VMM admin principal
SynchAdapter VMM synchronization adapter
SynchClass VMM synchronization Class
UserMapping The USER XML that the VMM task uses
UserSearchAttribute VMM search attribute to query user records

2. Given that the TAMIT has been installed and system has been setup, setup Person group using the Person Groups application, so that the Person group has been created as per customer's requirements.


With emphasis on performing the following tasks:
1. Start the Person Groups application.
2. Insert a record and fill-in data:
1. Specify a name for the Person group
2. Assign one or more person
3. Select group default, first person assigned will be automatically selected as group default.
4. Select Site default.
5. Specify sequence, used for prioritizing.
3. Click the Save button.

3. Given that TAMIT has been installed and the basic system data has been set up, setup roles based upon the customer's requirements, so roles are setup.


With emphasis on performing the following tasks:
1. Go To Roles application.
2. Click the New Role button.
3. Enter the following data:
1. The role name and description
2. Type
3. Object
4. Value
5. If Broadcast, select
4. Click the Save Role button.
5. Repeat above steps until all required Roles have been created.

How to use roles is where the skill comes in.
4. Given that TAMIT has been installed and the basic system data has been set up, setup actions based upon the customer's requirements, so actions are setup.


With emphasis on performing the following tasks:
1. Go To Actions application. .
2. Click the New Action button.
3. Enter the following data:
1. The action name and description
2. Value
3. Object
4. Type
5. Accessible From
4. Click the Save Action button.
5. Repeat above steps until all required Actions have been created.

How to use actions is where the skill comes in.
5. Given that TAMIT has been installed and the basic system data has been set up, enable eAudit based upon the customer's requirements, so eAudit is enabled.


With emphasis on performing the following tasks:
1. Go To Database Configuration application.
2. Select the object you want eAudit enabled.
3. On the Audit section, select the Audit Enabled check box.
4. On the Attributes tab, expand the View Details for the attribute you are enabling eAudit for.
5. In the Advanced table window select the Audit Enabled check box.
6. Repeat steps 9.4.4-9.4.5 for each Attribute you want to enable eAudit for that object.
7. Click the Save Action button.
8. Repeat above steps until all required attributes have eAudit enabled.
9. Configure the database.

Note: how eAudit effects the system is important.
6. Given that TAMIT has been installed and the basic system data has been set up, enable eSignature based upon the customer's requirements, so eSignature is enabled.


With emphasis on performing the following tasks:
1. Go To Database Configuration application.
2. Select the object you want eSignature enabled.
3. On the Attributes tab, expand the View Details for the attribute you are enabling eSignature for.
4. In the Advanced table window select the E-signature Enabled check box.
5. Repeat steps 9.5.3-9.5.4 for each Attribute you want to enable eSignature for that object.
6. Click the Save Action button.
7. From the Select Action menu, select Manage eSig Actions.
8. Select the application using the eSignature enabled object and the E-signature Enabled check box for the Save action.
9. Repeat above steps until all required attributes have eSignature enabled.
10. Configure the database.

Note: how eSignatures effects the system is important.
7. Given that TAMIT has been installed and the basic system data has been set up, define logging and severity controls based upon the issue troubleshooting, so logging and severity controls defined to investigate issue.


With emphasis on performing the following tasks:
1. Go To Logging application.
2. Expand the View Details for the Root Logger you are setting.
3. Change Log Level.
4. Add Loggers as needed.
5. Change Log Level on the Loggers you are setting.
6. Click Active check box.
7. Click the Save Action button.
8. Repeat above steps until all logging settings defined.
9. From the Select Action menu, select Apply Settings.

Note: If a logging.properties files exists, you override the logging settings maintained in the database when the Maximo server is restarted.
8. Given that TAMIT has been installed and the basic system data has been set up, tune the system based upon the issue troubleshooting, so the system performs well.


With emphasis on performing the following tasks:
1. Generate thread dumps and analyze when issue happens.
2. Log verbose gc information and analyze.
3. Review the maximo.log for fetchResultLogLimit, logSQLTimeLimit, and mbocount properties output.
4. Review network latency and bandwidth.
5. Review OS resources when issues happens.
6. Review database performance when issue happens.
7. Tune areas based on analysis.
8. Run 'real-world' load tests.
9. Repeat above steps until IBM Tivoli Asset Management for IT V7.1 performing well.

9. Given that TAMIT has been installed and the basic system data has been set up, define system properties based upon the installation and configuration, so system properties are defined.


With emphasis on performing the following tasks:
1. Go To System Properties application.
2. Determine the property that needs to be changed and expand the View Details for that Property Name.
3. Define Global Value.
4. Click the Save Action button.
5. Repeat above steps until all system properties defined.
6. From the Select Action menu, select Live Refresh.
7. Click OK.

Note: Values in the IBM Tivoli Asset Management for IT V7.1.properties override the system properties settings maintained in the database
10. Given that TAMIT has been installed and the basic system data has been set up, define the activities that would require all users to be off the system or the server to be brought down, so the users are off and the system brought down when activity is performed.


With emphasis on performing the following tasks:
1. Deploy of EAR file(s).
2. Offline database backup.
3. Database Configuration.
4. Patch, Hot Fix, Fix Pack, etc. installation.

11. Given that TAMIT has been installed and the basic system data has been set up, turn Admin Mode off and on, so Admin Mode is turned off and on appropriately.


With emphasis on performing the following tasks:
1. Go To Database Configuration application.
2. To turn Admin Mode on:
1. From the Select Action menu, select Manage Admin Mode.
2. Click Turn Admin Mode ON.
3. Click OK.
4. Click OK.
5. From the Select Action menu, click Apply Configuration Changes.
3. To turn Admin Mode off:
1. From the Select Action menu, select Manage Admin Mode.
2. Click Turn Admin Mode OFF.
3. Click OK.

Note: Knowing when to turn Admin Mode on/off requires skill. Maybe list scenarios where this should be done.
12. Given that TAMIT has been installed, system data has been set up and that the System Administrator's Guide has been read, explain the purpose of the Maximo log files, so that the purpose of the log files are explained.


With emphasis on performing the following tasks:
1. Maximo.log
1. Used to log Maximo output based on settings in the Logging application/logging.properties and System Properties application/maximo.properties. This log is often helpful in the diagnosis of errors
2. If WebSphere:
1. systemout.log

2. Used to log connections, exceptions, and other failures experienced by the WebSphere Application Server in its day-to-day running. This log is often helpful in the diagnosis of issuessystemerr.log

3. Used to log connections, exceptions, and other failures experienced by the WebSphere Application Server in its day-to-day running. This log is often helpful in the diagnosis of issuesnative_stdout

Used to log verbose gc information. This log is often helpful in the diagnosis of memory/garbage collection issuesIf WebLogic:
3.
1. .log (i.e. maximoserver.log)

Used to log connections, exceptions, and other failures experienced by the WebSphere Application Server in its day-to-day running. This log is often helpful in the diagnosis of issues
13. Given that IBM Tivoli Asset Management for IT V7.1 is installed and running, configure the appropriate attached document settings, so that IBM Tivoli Asset Management for IT V7.1 is configured to use Attached Documents.


With emphasis on performing the following tasks:
1. Add Document Folders.
1. Log into Maximo as a System Administrator.
2. Open an application that has the Attached Documents action. If an application has the Attached Document action, it has the Attachments Library/Folders action in the Select Action menu
3. Click Add a New Document Folder.
4. Complete the fields:

Field Description
Document Folder Provide information about the document folder that you want to add.
Document Folder Description Describe the folder
Default File Path Type the full path name where the files are stored. This path can be a mapped drive on a separate file server.
5. Click OK.
2. Associate Document Folder with Applications.
1. Log into Maximo as a System Administrator.
2. Open an application that has the Attached Documents action. If an application has the Attached Document action, it has the Attachments Library/Folders action in the Select Action menu.
3. From the Select Action menu, select Attachment Library/Folders > Associate Folders.
4. Click New Row.
5. In the Document Folder field, specify a value. The Document Folder #Description field and the Application field contain default values, which you can change.
6. Click OK to save changes.
3. Configure Attached Documents.
1. Create a doclinks directory on the server where the documents will be stored.
2. Share the drive.
3. Create default subdirectory under the doclinks directory.
4. If WebLogic:

-Create WEB-INF subdirectory under the doclinks directory.
-Copy the web.xml from the deployment folder into the directory just created.Configure the Application Server for Attached Documents.
4.
1. If WebLogic:

-Stop the application server.
-Back up the config.xml file in the domain in which you want to configure the web application.
-Start the application server.
-Use Internet Explorer to login to the Administration Console by specifying the following URL: http://:/console
where is the name of the machine and is the port number of the Application Server.
-In the left pane, under the Deployments node, click Web Application Modules. The right frame refreshes.
-Delete the existing Web application named doclinks if one already exists on your system.
-In the right pane, click Deploy a new Web Application Module. The right pane refreshes.
-Navigate to the location of the doclinks directory.
-Click the radio button to select the doclinks directory, then click Target Module at the bottom of the screen.
-If more than one server, you must select the server on which you want to deploy your new Web Application module then click Continue.
-Review choices. The name must be the root directory name where the documents are stored. The name is case sensitive.
2. -Click Deploy. The Web application you created appears in the Web Application tree in the left paneIf WebSphere:

-Navigate to the location of the httpd.conf file for the IBM HTTP Server.
-Back up the httpd.conf file.
-Open the httpd.conf file in a text editor.
-Find the section that begins with the following line
-# This should be changed to whatever you set
-# DocumentRoot to.
-Edit this Directory line to specify the doclinks directory you created
-Find the section that begins with the following lines
-# DocumentRoot: The directory out of which you will
-# serve your documents. By default, all requests are
-# taken from this directory, but symbolic links and
-# aliases may be used to point to other locations.
-Edit this DocumentRoot line to specify the doclinks directory you created
-Save and Close the file
-Because you edited the httpd.conf file, you must restart the HTTP server.Edit the Paths in Maximo.
5.
1. Login to Maximo.
2. Go To - System Configuration - Platform Configuration - System Properties
3. If WebSphere, Configure 2 properties as follows:

mxe.doclink.doctypes.defpath /
Global Value: Path to folder (i.e. c:doclinksdefault)
Mxe.doclink.path01 /
4. Global Value: Cdoclinks=http:///If WebLogic, Configure 2 properties as follows:

mxe.doclink.doctypes.defpath /
Global Value: Path to folder (i.e. c:doclinksdefault)
Mxe.doclink.path01 /
5. Global Value: Cdoclinks=http://:/doclinksOptional: Change the value of the following property:

Mxe.doclink.maxfilesize /
Global Value:


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