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Exam: 000-014

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Vendor IBM
Certification IBM Certifications
Exam Code 000-014
Exam Title IBM Tivoli Storage Manager FastBack V5.5 Specialist
No. of Questions 130
Last Updated 09/14/2014
Product Type Q & A with Explanation
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Exams Description

000-014
IBM Tivoli Storage Manager FastBack V5.5 Specialist

Related certifications:
* IBM Certified Specialist - Tivoli Storage Manager FastBack V5.5
* IBM Certified Advanced Deployment Professional - IBM Service Management Storage Management 2009
* IBM Certified Advanced Deployment Professional - IBM Service Management Tivoli Storage Management Solutions V2

This Training will cover
Section 1: Planning
1. Given customer requirements and knowledge of TSM FastBack V5.5, identify features and functionality to best address customer requirements so that an appropriate solution is designed.

With emphasis on performing the following tasks:
1. Verify customer requirements.
2. Review knowledge of TSM FastBack V5.5 features and functionality.
3. Identify TSM FastBack V5.5 features and functionality which meet customer requirements and identify any gaps between the requirements and the FastBack V5.5.
4. Document appropriate product configuration and deployment options to satisfy customer requirements.

2. Given the customer requirements, evaluate the environment so that the environment is evaluated as suitable for a Fastback solution deployment.

With emphasis on performing the following tasks:
1. Gather details on customer servers HW and SW.
2. Evaluate if customer servers meet HW and SW requirements for product deployment.
3. Evaluate if future fastback servers meet HW and SW requirements for product deployment.
4. Determine customer network connectivity and protocols available.
5. Interpret network infrastructure to determine if it is sufficient to meet needs.
6. Gather details on customer servers operating systems configuration.
7. Compare information about OS configuration with product requirements and Logical design.
8. Gather details on customer storage/SAN configuration.
9. Compare information about storage/SAN configuration with product requirements and Logical design.

3. Given the customer's inventory and requirements, analyze the information so that a thorough classification of the customer's production servers data into groups and schedules is produced.


With emphasis on performing the following tasks:
1. Group protected servers according to the required Recovery Time Objective and Recovery Point Objective as defined in the SLAs.
2. Name the groups Group1, Group2,� , GroupN.
3. For each Group:
1. Verify that the group is less than 40 servers or 4 TB of data so that it can be protected by a single backup server, if not, subdivide this group into appropriate sizes.
2. Subdivide the volumes for each protected server to appropriate schedules.
3. Name the schedules Schedule1, Schedule2, � , ScheduleN.
4. Verify the number of volumes in each Schedule does not exceed a fixed number (10).
4. Rename all the groups to have "logical names" such as "Application Data", "OS Volumes", "Critical Application Data" etc.
5. Rename all the schedules to "logical names" such as "Once a week", "Daily", "Every 4 hours" etc.

4. Given the customer requirements, physical design, logical design and the Fastback product documentation, compare the customer requirement against the physical/logical design and the product documentation so that the minimum requirements have been met.


With emphasis on performing the following tasks:
1. Consolidate minimum requirements for hardware from product documentation.
2. Compare Customer Requirements against the Physical Design to ensure hardware meets the customer requirements.
3. Compare Physical Design document against consolidated list of minimum hardware requirements for all components.
4. Compare Customer Requirements against the logical design to ensure software meets the customer requirements.
5. Compare logical design document against consolidated list of software to be implemented.

5. Given customer requirements and knowledge of TSM FastBack V5.5, evaluate scalability and repository sizing guidelines so that a TSM FastBack V5.5 environment is properly sized and evaluated.


With emphasis on performing the following tasks:
1. Verify customer requirements.
2. Evaluate future sizing requirements.
3. Evaluate scalability given the sizing requirements and TSM FastBack capabilities.

6. Given the customer's hardware, total amount of data to be protected, percentage of daily change rate for the protected data, and the network connectivity available, perform calculations so that the required bandwidth can be determined.


With emphasis on performing the following tasks:
1. Identify total amount of data to be protected.
2. Identify percentage of protected data that is changed daily.
3. Determine network connectivity and protocols available.
4. Perform bandwidth calculations and compare to established standards.
5. Document calculations and determination.

7. Given the customer production servers specification, perform calculations so that an appropriate size for the FastBack repository can be determined.


With emphasis on performing the following tasks:
1. For each customer data server, gather the size of the volumes to be protected with FastBack.
2. Calculate the total amount of data to be protected.
3. Identify percentage of protected data that is changed daily.
4. Calculate the size of the repository.

8. Given the customer backup servers specification, perform calculations so that an appropriate size of the DR repository can be determined.


With emphasis on performing the following tasks:
1. For each FastBack server gather the repository size.
2. For each FastBack server gather the size of the biggest volume of a customer server protected by it.
3. Calculate the size of the DR repository.

9. Given a completed collection of data requirements, complete understanding of clients Recovery Point Objective and Recovery Time Objective goals, and a compiled list of possible solutions, present findings and solutions to the customer so that a backup strategy that meets or exceeds the customer requirements is agreed upon.


With emphasis on performing the following tasks:
1. Schedule meeting to review backup requirements with customer.
2. Review RTO and RPO objectives stated in the requirements document.
3. Identify granularity of backup and Disaster protection requirements.
4. Receive consensus from customer on strategy that best meets their requirements.
5. Distribute finalized strategy to customer and implementation team.

10. Given the customer's network hardware, identify required network drivers for BMR so that the required network drivers can be determined.


With emphasis on performing the following tasks:
1. Verify customer's available hardware.
2. Identify network card type.
3. Identify network drivers.
4. Identify required drivers for the BMR process.
5. Download the identified drivers.

11. Given a list of the client groups requiring backup protection, projected repository size required for each client group, and access to scalability guidelines, sort client groups so that an appropriate number of TSM FastBack Servers can be established.


With emphasis on performing the following tasks:
1. Review the scalability guidelines and determine the maximum suggested number of client machines per TSM FastBack Server.
2. Review the scalability guidelines and determine the maximum suggested repository size for a single TSM FastBack Server.
3. Sort list of client groups into sets that fall within scalability guidelines.
4. Assign each set of client groups to a TSM Fastback Server.


Section 2: Installation

1. Given a correctly set up system and network which meet the requirements, and access to the FastBack installation media, follow the documented FastBack server installation steps so that the FastBack server is installed on the system.


With emphasis on performing the following tasks:
1. Copy the Installation files from the network to the local computer, or run the installation directly from the CD.
2. Read appropriate documentation and Support Flashes on the IBM Tivoli support Web site.
3. Launch the FastBack set up.
4. Provide appropriate responses and select appropriate options in the InstallShield Wizard dialog to install the TSM FastBack Server components.
5. When prompted, reboot.

2. Given a correctly set up system and network which meet the requirements, and access to the FastBack installation media, follow the documented FastBack Client installation steps so that the FastBack Client is installed on the system.


With emphasis on performing the following tasks:
1. Locate Installation media.
2. Locate the folder that is appropriate for the type of hardware being used.
3. Read appropriate documentation and Support Flashes on the IBM Tivoli support Web site.
4. Launch the FastBack set up.
5. Provide appropriate responses and select appropriate options in the InstallShield Wizard dialog to install the TSM FastBack Client components.
6. When prompted, reboot.
7. If the Client has SAN disks and is using "LAN free backup", turn the SAN Module to "on" using the FastBack client configurator.

3. Given a correctly set up system and network which meet the requirements, and access to the FastBack installation media, follow the documented FastBack Mount/Instant Restore component installation steps so that the FastBack Mount/Instant Restore component is installed on the system.


With emphasis on performing the following tasks:
1. Locate Installation media.
2. Locate the folder that is appropriate for the type of hardware being used.
3. Read appropriate documentation and Support Flashes on the IBM Tivoli support Web site.
4. Launch the FastBack set up.
5. Provide appropriate responses and select appropriate options in the InstallShield Wizard dialog to install the TSM FastBack Mount/Instant Restore component.
6. When prompted, reboot.

4. Given a correctly set up system and network which meet the requirements, and access to the FastBack installation media, follow the documented FastBack server installation steps so that the FastBack Administrative Command Line is installed on the system.


With emphasis on performing the following tasks:
1. Copy the Installation files from the network to the local computer, or run the installation directly from the CD.
2. Read appropriate documentation and Support Flashes on the IBM Tivoli support Web site.
3. Launch the FastBack set up.
4. Provide appropriate responses and select appropriate options in the InstallShield Wizard dialog:
1. In the Installation Type window, select Advanced.
2. In the Select Applications window, select Administrative Command Line and click Next.
3. In a DHCP environment, enter the name of the FastBack™ Server (must be unique in the network) or if a static IP Address is used, enter the IP Address.

4. ORIn the Installation Type window, select backup server, this will install multiple components, including the Administrative Command Line.
5. If prompted, reboot.

5. Given a correctly set up system and network which meet the requirements, and access to the FastBack installation media, follow the documented FastBack Hub Server component installation steps so that the FastBack Hub Server component is installed on the system.


With emphasis on performing the following tasks:
1. Ensure that FTP service is running.
2. Locate Installation media.
3. Locate the folder that is appropriate for the type of hardware being used.
4. Read appropriate documentation and Support Flashes on the IBM Tivoli support Web site.
5. Launch the FastBack set up.
6. Provide appropriate responses and select appropriate options in the InstallShield Wizard dialog to install the TSM FastBack Hub Server component.
7. When prompted, reboot.
8. Edit the file FastBackDRHubServer.ini with disk resource path in the fields ListenPath1 and FTPRootPath1.
9. Restart the "FastBack Hub server" service.

6. Given a correctly installed and configured TSM FastBack Restore Server and TSM FastBack Hub Server, and a properly functioning data replication process, install the TSM FastBack Central Control Station component so that data replication operations from remote offices can be monitored.


With emphasis on performing the following tasks:
1. Locate Installation media.
2. Locate the folder that is appropriate for the type of hardware being used.
3. Launch the FastBack set up.
4. Provide appropriate responses and select appropriate options in the InstallShield Wizard dialog to install the TSM FastBack Hub Server component.
5. If prompted, restart.
6. Launch the Central Control Station and verify connectivity to the TSM FastBack Restore Server.
7. View statistics and monitor data replication operations from remote offices.


Section 3: Configuration

1. Given a FastBack 5.5 Server properly installed, network connectivity to the FastBack Server, and FastBack software media, configure the FastBack 5.5 Server so that the FastBack 5.5 Server is configured.


With emphasis on performing the following tasks:
1. Connect to the FastBack Server.
2. Define Active Directory Integration
3. Create initial repository.
4. Verify that LUN masking is enabled for the disk(s) on which the Repository is configured.
5. Verify that LUN masking is enabled on all disks that are to be backed up.
6. Verify that the target disk for restored volumes have LUN masking, and be write-enabled.
7. Define users and groups.
8. Define disk cleanup policy.
9. Define Client Groups, Job Schedules, and Policies that will match the customer backup requirement.
10. Define repository alert levels.

2. Given a FastBack Server and FastBack Client installation, configure Tivoli Storage Manager FastBack Client so that application servers are protected.


With emphasis on performing the following tasks:
1. On the computer, on which the FastBack Client is installed, from the Start menu, choose Programs > IBM > Tivoli Storage Manager FastBack > FastBack Client Configurator.
2. Enter the new Name or IP Address of the new FastBack Server and click OK.
3. Select Yes under SAN module enabled if your FastBack Client will backup SAN disks.

4. Note: If FastBack Client is installed on a cluster node, the SAN module must be disabled.Click OK to accept these parameters.
5. Answer Yes to the confirmation question.

3. Given a correctly installed Tivoli Storage Manager FastBack Hub Server, configure it so that it is ready for operations.


With emphasis on performing the following tasks:
1. Locate and open for editing the file FastBackDRServer.ini
2. Add to "ListenPath1 =." " FTPRootPath= "property the path to the folder that contains the DR folders
3. Add more paths to ListenPath2/3, if needed
4. Save and close the FastBackDRServer.ini file
5. Stop the service, verify that the process is down, start the service

4. Given a correctly installed and configured FastBack Server and an FTP server, a correctly installed FastBack DR, FastBack Central Control Station, at least one policy that is DR enabled configure the DR so that DR operations can be correctly performed


With emphasis on performing the following tasks:
1. On the FastBack Server launch FastBack Manager.
2. In the "General Configuration" -> DR Configuration Tab supply the appropriate parameters in the "DR Target" panel and the "DR Source" panels.
3. Test the configuration by clicking the Test Configuration Button and verifying the results in the GUI and the FTP server logs.
4. On the "General Configuration" -> "DR Configuration" Tab click the "DR Scheduler" button.
5. Fill the required fields for scheduling DR replication and select "Resume" then "Apply" to enable DR.
6. On the "General Configuration" -> "DR Configuration" tab click the "Run Now" button to start the initial replication.
7. Launch the FastBack Central Control Station.
8. Connect to the DR server and verify that the information is correctly displayed.

5. Given a backup server IP address, a repository share name and a properly installed FastBack Mount on a production server, connect the FastBack Mount to the repository and mount a snapshot so that FastBack Mount successfully connects to the repository and displays the repository content and user can mount a snapshot.


With emphasis on performing the following tasks:

All operations should be performed on the production server and not on the backup server (unless noted otherwise)
1. Open the Windows "Run" command and type IPAddress (use the backup server IP address)
2. Locate the repository share and double click it (repository share should be of the form FB_REP_xxxxxxx)
3. Note the path to the FastBack repository share (.5.5.25fb_rep_e)
4. Launch FastBack Mount UI by double clicking on the appropriate icon in the system tray
5. In the "Select Repository" combo box, select "Browse for folder"
6. Enter the noted path to the repository share
7. OPTIONAL: enter credentials for accessing the share, credentials should be of the form: domainusername & password
8. Select a snapshot and mount it
9. Browse the mounted snapshot by using Windows Explorer
10. Dismount the snapshot

6. Given a specific application, configure the correct quiescing mechanisms to use so that consistent point in time snapshots are obtained.


With emphasis on performing the following tasks:
1. Search the application's vendor Web site for information about VSS.
2. Search the application's vendor Web site for information about backup methodologies for the application.
3. Determine the appropriate quiescing method.
1. If VSS Writer, use VSS quiescing in the appropriate job schedule.
2. If SQL or Exchange, and not VSS Writer, use IBM quiescing in the appropriate job schedule.
3. Develop appropriate scripts for application quiescing based on findings in -Follow the documentation and

-update the appropriate policy.
-copy the developed scripts to the production server
7. Given good network communication between backup servers and clients, and access to backup client with administrator privileges, configure integration with Tivoli Storage Manager or NetBackup clients so that integration is configured properly.


With emphasis on performing the following tasks:

All operations should be performed on the backup client (unless noted otherwise)
1. Verify that FastBack Administrative Command Line is properly configured.
2. Create a Repository volume dump file on the backup client.
3. Create batch file to mount the volumes to backup using the Repository Dump file.
4. Create batch file to dismount volumes when backup is complete.
5. Create new policy for volume backups on FastBack Server (NetBackup only).
6. Create batch file to start backup.
7. Schedule backup with any scheduler.

8. Given a FastBack installation CD, DVD writing software, a recordable DVD drive, internet connection and 1 GB of free disk space on a suitable computer perform the tasks so that a customized BMR Recovery CD is created.


With emphasis on performing the following tasks:
1. Download and install the Microsoft® Windows Automated Installation Kit (AIK) from the Microsoft Web site. Create a DVD from the downloaded image and install the AIK software following the instructions on the Windows Automated Installation Kit (AIK) Web site.
2. Create a temporary work folder on a local disk.
3. Download and install the data recovery utility, TestDisk by completing the following steps.
1. Download the latest version of TestDisk from this Web site:

2. http://www.cgsecurity.org/wiki/TestDisk_Download. Save the download of the TestDisk image to your machine. Complete the following steps:

-Run the Extraction Wizard by right-clicking the downloaded image and selecting Extract All...
-After the extraction is complete, rename the extracted folder (it is named something similar to testdisk-6.9) to TestDisk.Download and install the file viewer, Lister, by completing the following steps:
4.
1. Download the latest 32 bit version of Lister from this Web site:

2. http://www.ghisler.com/lister/ Once the download is completed, unzip the file to the designated storage area under . FastBackBMRLister
5. Create a FastBack for Bare Machine Recovery CD ISO image.
6. Using your chosen burning software, burn the above ISO image to a CD so that the customized BMR Recovery CD is created.


Section 4: Administration

1. Given a correctly installed and correctly configured FastBack Server and FastBack Client and defined policy, perform a backup of a client group so that application server data is protected.


With emphasis on performing the following tasks:
1. Open FastBack Manager.
2. Go to General Configuration.
3. Expand the Policies item.
4. Right-click the appropriate policy and select Run Incremental Snapshot.
5. Confirm that you want to continue by clicking Yes.
6. Click Snapshots Monitor tab to monitor completion of task.

2. Given a correctly installed and configured TSM FastBack Server, monitor snapshot operations so that proper functioning is verified and aborted snapshot operations are identified for troubleshooting.


With emphasis on performing the following tasks:
1. Launch the TSM FastBack Manager interface.
2. Access the Snapshots Monitor tab.
3. View list of snapshot operations.
4. Verify successful snapshots.
5. Identify aborted snapshots.

3. Given a correctly installed and configured Tivoli Storage Manager FastBack for Microsoft Exchange restore data using Direct Exchange so that the data is available again in the selected Exchange instance.


With emphasis on performing the following tasks:
1. Use FastBack Mount to mount the volume(s) containing Exchange data.
2. Launch FastBack for Microsoft Exchange.
3. Open the Exchange database in the mounted volume(s).
4. Define a destination target selecting the Type and the appropriate options.
5. Select the data to be restored: message, folder or mailbox.
6. Restore the data right-clicking the data and selecting the "Restore to Exchange" option.
7. When the operation is completed, click OK to dismiss the message.

4. Given a correctly installed and configured Tivoli Storage Manager FastBack for MS Exchange, restore e-mails using SMTP so that they are available again in the selected Exchange instance.


With emphasis on performing the following tasks:
1. Use FastBack Mount to mount the volume(s) containing Exchange data.
2. Launch FastBack for Microsoft Exchange.
3. Open the Exchange database in the mounted volume(s).
4. Select the messages (email or folder) to restore.
5. Restore the data, right-clicking the data and selecting the "SMTP email restore" option.
6. Fill the required fields: SMTP server address, port, sender email address, recipient email address.
7. When the operation is completed, click OK to dismiss the message.

5. Given the volume name which contains the file to be restored and an installed FastBack Mount, perform a file restore so that the file has been restored to the desired location.


With emphasis on performing the following tasks:
1. Launch FastBack mount UI.
2. Select the snapshot of the volume containing the file to restore (source).
3. Mount the snapshot of the volume as a drive letter.
4. Wait until the volume appears under "My Computer".
5. Select the target file to be restored.
6. Copy and paste the file to the desired location.

6. Given a valid snapshot, sufficient storage space and an installed FastBack Mount, perform a volume restore so that the data can be accessed during the restore process.


With emphasis on performing the following tasks:
1. Launch FastBack mount UI.
2. Select the volume you would like to restore (source).
3. Click the "Restore" button.
4. Select the target volume for the restore process.
5. Perform the steps to initiate the restore process.
6. Wait until the volume reappears under "My Computer".
7. Access data on the volume while the restore process is still running in the background.

7. Given a properly functioning FastBack repository that contains a snapshot of the operating system volume, an installed replacement drive for the failing drive, and a previously built and tested BMR Recovery CD, perform the bare machine recovery procedure so that the replacement drive boots successfully.


With emphasis on performing the following tasks:
1. Start the problematic machine using the BMR Recovery CD.
2. If a DHCP server is available, select the option to obtain the IP address automatically,

or
3. Enter the IP address, netmask, and gateway values. If a DNS server is available, select the option to obtain the DNS server address automatically,

or
4. Enter the DNS server address. Supply the domain credentials required to access the FastBack repository.
5. Enter the location of the FastBack repository.
6. Select the appropriate policy, snapshot, and destination disk and start the disk restore operation.
7. Monitor the disk restore operation to a successful completion.
8. Restart the machine and verify a successful recovery.

8. Given a properly functioning TSM FastBack Server that is protecting data from an application that can be quiesced using MS VSS, verify that VSS quiescing has completed successfully so that consistent snapshots can be obtained.


With emphasis on performing the following tasks:
1. Launch the TSM FastBack Manager interface.
2. Select the Snapshots Monitor tab.
3. Identify and select a snapshot from a job schedule configured for VSS quiescing.
4. Examine the snapshot properties and determine whether VSS quiescing was performed.
5. Examine the snapshot events and determine whether the VSS Flush operation was performed.

9. Given a correctly working instance of FastBack Server, a configured instance of FastBack Mount and an available snapshot on the Server repository, check a snapshot mount so that it is ensured that a snapshot can be correctly mounted.


With emphasis on performing the following tasks:
1. Open the FastBack Mount window.
2. Select the Repository.
3. Select the Policy, Server and Volume.
4. Under Date, select a snapshot from the list.
5. Click the Mount button.
6. Provide the required mount options and click OK.
7. Verify that files on the virtual volume that was just created can be used.
8. Dismount the volume selecting the virtual volume and clicking Dismount.

10. Given a properly configured FTP server and a properly configured FastBack DR Hub Server, use the FastBack Manager to test replication between source FastBack Server and FastBack DR Hub so that replication configuration is verified.


With emphasis on performing the following tasks:
1. Go to FastBack Manager > Configuration Tab > General Configuration > DR Configuration tab.
2. Click DR Scheduler.
3. Click Test Configuration.
4. Observe the results of the test.

This will check connectivity to the FTP site and that the DR Hub server is up and running. When the check is complete a message appears detailing whether the configuration is OK or not. In case of an error the message specifies the suspected problem
11. Given a correctly installed and configured FastBack Server and FastBack Clients verify backup integrity using test procedures so that backup integrity is verified.


With emphasis on performing the following tasks:
1. Develop a verification process for the appropriate scenario.
2. Mount the desired snapshot.
3. Verify the backup integrity following the scenario from step 4.10.1, using the mounted snapshot.
4. Dismount the snapshot.
5. Notify Administrator of the results.

12. Given a working FastBack Server installation, FastBack Manager, repository with more than one allocated disk use FastBack Manager GUI to remove disks so that space is removed from the repository


With emphasis on performing the following tasks:
1. Open the FastBack Manager user interface.
2. Go to General Configuration -> Storage Pool.
3. Right-click the disk to be removed. Select Remove (with snapshot relocation).
4. Click OK on the warning.
5. Wait for the operation to complete. This may take some time.


13. Given a properly configured and running FastBack Server with no repository, and an orphaned repository from a disabled FastBack server, use the FastBack Manager user interface to claim an orphaned repository so that normal operations can resume.


With emphasis on performing the following tasks:
1. Go to FastBack Manager  Configuration Tab  General Configuration Storage Pool.
2. Right-click Repository Pool and select Claim Repository.
3. Specify the path to the repository location.ini file. Either type the file name or use the Browse button to locate the file.
4. Click OK.

Note: If a repository object has open handles, the process will be aborted.
14. Given a source operating system snapshot, the FastBack for BMR Recovery user guide and a target system, perform a BMR to the target system so that the recovered system boots successfully.


With emphasis on performing the following tasks:
1. Identify the necessary network driver and storage drivers for the target hardware.
2. Perform the steps outlined in the FastBack for BMR Recovery user guide to build a BMR Recovery CD.
3. Boot the BMR Recovery CD.
4. Perform the steps outlined in the FastBack for BMR Recovery user guide to perform a BMR.
5. Reboot the target server, the server should be unbootable.
6. Boot the BMR Recovery CD.
7. Use the "Any to Any" tool to perform necessary actions for "Dissimilar" hardware.
8. Reboot the target server, the server should reboot successfully.


Section 5: Maintenance

1. Given the repository space available, projected repository usage, available bandwidth, and data replication requirements, determine the level of cleanup to be configured so that an appropriate balance between storage space and bandwidth utilization can be achieved.


With emphasis on performing the following tasks:
1. Review documentation and note trade-off considerations between disk space and bandwidth utilization.
2. Review deployment plan and note replication requirements, repository size and projected usage, and bandwidth statistics.
3. Evaluate impact of Maximal, High, Low, and Minimal Disk Cleanup configuration options on TSM FastBack deployment.
4. Document recommended cleanup level.

2. Given hardware information of the target restore machine and access to the Fastback documentation, build a BMR Recovery CD for dissimilar hardware recovery so that the recovery can be performed on dissimilar hardware.


With emphasis on performing the following tasks:
1. Access FastBack documentation and Support Flashes on the IBM Tivoli support Web site.
2. Gather information on the hardware of the target restore machine.
3. Verify that the target restore machine has supported Mass storage drivers.
4. Incorporate the necessary mass storage drivers into the dissimilar portion of the BMR Recovery CD (DissimilarStorageDrivers).
5. Incorporate the necessary mass storage drivers into the BMR Recovery CD (PEDriversStorageDrivers).
6. Incorporate the necessary network drivers into the BMR Recovery CD (PEDriversNetworkDrivers).
7. Build the BMR Recovery CD with the drivers from the previous steps.

3. Given correctly installed and configured FastBack server, follow the appropriate documentation so that disks are added to the repository.


With emphasis on performing the following tasks:
1. Open FastBack Manager.
2. Go to General Configuration -> Storage Pool.
3. Right click the Disk Label to be added and select "Add to repository".
4. Select Yes to the message warning that partitions will be destroyed and any data there will be lost.
5. Select Yes to add the disk to the repository.
6. Verify the size is correct in the dialog box and click the Apply button.
7. A confirmation window will appear after the disk has been added to the repository. Click OK to complete the task.
8. Verify the additional storage space exists.

4. Given a correctly installed and configured FastBack server, add space to the repository so that additional space is available in the repository.


With emphasis on performing the following tasks:
1. Open FastBack Manager.
2. Go to General Configuration -> Storage Pool->Repository Pool.
3. Add repository space.
1. Select the Add a Repository Wizard.

2. orRight click Repository Pool and select "Add repository space".
3. Enter the required details for the repository space and quota.
4. A confirmation window will appear after the space has been added to the repository. Click OK to complete the task.
5. Verify the new repository space is available in the Repository Pool.


Section 6: Performance Tuning and Problem Determination

1. Given access to the documentation and a product-related subject to look for, access the documentation online so that additional information on a product related subject is available.


With emphasis on performing the following tasks:
1. Access the product documentation for the correct product version the Web (http://publib.boulder.ibm.com/infocenter/tivihelp/v1r1/index.jsp?topic=/com.ibm.itsmfm.doc/dpexc56.htm)
2. Access the Tivoli Storage Manager FastBack documentation.
3. Access the Tivoli Storage Manager FastBack for Bare Machine Recovery documentation.
4. Access the Tivoli Storage Manager FastBack for Exchange documentation.
5. Access Support Flashes on the IBM Tivoli support Web site.
6. Locate the correct documentation section that covers the subject of interest.

2. Given a system with FastBack server installed, review the log locations for various applications so that the logs are identified.


With emphasis on performing the following tasks:
1. Review different log locations (a separate folder for each FastBack component).
2. Open the logs folder.
3. Review both Customer facing log files (clogxx.sf) and Technician logs (Component_namexx.sf).

3. Given an aborted snapshot, analyze appropriate files so that the problem can be identified.


With emphasis on performing the following tasks:
1. Launch FastBack Manager.
2. In the Snapshot Monitor tab, right-click the desired snapshot and select Events.
3. Review the events.
4. Look in the Windows Event viewer and FastBack Server logs.
5. Look in the Windows Event viewer and FastBack Client logs.
6. Fix the problem.

4. Given an installed TSM FastBack Server that has read-only access to non-repository SAN disks, uninstall the product so that SAN disks are not corrupted.


With emphasis on performing the following tasks:
1. From the Windows Control Panel, launch Add or Remove Programs.
2. In the list of currently installed programs, select IBM Tivoli Storage Manager FastBack.
3. Click Remove and then confirm that you want to completely remove the program and all of its components.
4. After uninstalling the FastBack Server, but before rebooting, use LUN masking to disable access to all production SAN volumes.
5. Reboot the system.
6. To remove all traces of the FastBack Server from the system, delete the C:Documents and SettingsAll UsersApplication DataTivoliTSMFastBack folder.

5. Given access to the IT Administrator and snapshot reports showing big incremental snapshots, review the maintenance schedule so that the cause of the increased size of the incrementals is identified.


With emphasis on performing the following tasks:
1. Review the maintenance schedule on the production server and look for common causes: MS SQL, defrag, page files and Exchange maintenance.

6. Given a system with a non-functioning FastBack Server, troubleshoot the system and correct the installation.


With emphasis on performing the following tasks:
1. Check the installation log file %Temp%FastbackInstallation.log.
2. Review Network Driver Installation errors.
3. Verify that FastBack Service Services are running.
4. Review the network configuration.
5. Check the Windows Application Event log if installation log gives no errors.
6. Review the errors and correct them.

7. Given a system with a non-functioning FastBack Mount/Instant Restore, troubleshoot the system and correct the installation.


With emphasis on performing the following tasks:
1. Check the installation log file %Temp%FastbackInstallation.log.
2. Verify that FastBack Mount/Instant Restore Service is running.
3. Check the Windows Application Event log if installation log gives no errors.
4. If the Service is running, look for errors in the FastBack Mount logs.

Review the errors and correct them.
8. Given a system with a non-functioning FastBack Administrative Command Line, troubleshoot the system and correct the installation so that the system has a functioning FastBack Administrative Command Line.


With emphasis on performing the following tasks:
1. Check the installation log file %Temp%FastbackInstallation.log.
2. Verify the executable exists: /shell.
3. Open a command line and change the directory to the FastBack administrative command line directory.
4. Try to run various commands that will communicate with both the FastBack server (dump command) and FastBack mount (a mount command)
5. Review the errors and correct them.

9. Given a system with a non-functioning FastBack DR Hub Server, troubleshoot the system and correct the installation so that the FastBack DR Hub Server is functioning.


With emphasis on performing the following tasks:
1. Check the installation log file %Temp%FastbackInstallation.log.
2. Check Hub Server logs in %ALL USERS%Application DataTivoliTSMFastBackdrhub.
3. Check the FastBackDRHubServer.ini for errors in the ListenPath1 or FTPRootPath1 fields and subsequent entries if multiples exist.
4. Ensure that semi-colons are removed from the ini file fields that should be active.
5. Use NET STOP "FastBack Hub Server service" and wait and then issue NET START "FastBack Hub Server service" to ensure the service is running correctly.
6. Check the Windows Application Event log if previous steps do not resolve.

10. Given a system with a non-functioning FastBack Central Control Station, troubleshoot the system and correct the installation so that the system has a functioning FastBack Central Control Station.


With emphasis on performing the following tasks:
1. Check the installation log file %Temp%FastbackInstallation.log.
2. Verify the executable exists: /ccstation.
3. Launch FastBack Central Control Station.
4. Select the appropriate folders for Logs and LogEvents.

11. Given a system with a non-functioning FastBack Client, troubleshoot the system and correct the installation.


With emphasis on performing the following tasks:
1. Check the installation log file %Temp%FastbackInstallation.log.
2. Verify that FastBack Client Service is running.

3. Check the Windows Application Event log if installation log gives no errors. If the Service is running, look for errors in the FastBack Client logs.
4. Review the errors and correct them.


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